Patient Support Coordinator

2 days ago

Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium Full time

Pay Range:$ $30.04

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

  • M-F 9-5

Key Essential Functions and Accountabilities of the Job

  • Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
  • Maintains collaborative, team relationships with peers and colleagues to contribute to the working group's achievement of goals effectively, and to help foster a positive work environment.
  • Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
  • Raises concerns in an appropriate manner and according to policy.
  • Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.
  • Responsible for coordination of benefits when more than one insurance carrier is used.
  • Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
  • Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.
  • Trained to assist multiple locations within the consortium.
  • Takes messages that are clear and concise.
  • Demonstrates exceptional phone etiquette.
  • Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.
  • Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.
  • Schedule appointments for patients calling from multiple locations in Southeast Alaska.
  • Other duties as assigned by the supervisor.

Additional Details:

Education, Certifications, and Licenses Required

  • High School Diploma or equivalent - preferred.

Experience Required

  • 1 year of office experience or customer service experience - required.
  • 1 year call center or medical office experience - preferred.

Knowledge of

  • Customer service
  • General office functions, office equipment, and computer applications

Skills in

  • Working independently
  • Excellent interpersonal, verbal, and written communication

Ability to

  • Prioritize work and multi-task in a fast-paced office setting with many interruptions.
  • Devise effective motivational techniques to improve the performance of their teammates.
  • Self-start and willingness to learn.
  • Read and comprehend complex instructions, correspondence, and memos.
  • Demonstrate time-management, organizational, and customer service skills.
  • Work flexible hours with limited unplanned absences.
  • Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodation.
  • Ability to work in high stress environment

Position Information:

Work Shift:OT 8/40

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

  • Community Wellness Specialty Care Coordinator

    1 week ago

    Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium (SEARHC) Full time $26 - $36

    Pay Range:Pay Range:$ $36.08SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling...

  • Referral Care Coordinator

    2 weeks ago

    Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium Full time

    Pay Range:$ $30.04SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career. We...

  • Program Coordinators – Planning

    2 days ago

    Juneau, Alaska, United States Alaska Municipal League Full time

    Program Coordinators – Planning & Community DevelopmentFocus Areas: Energy and TransportationAlaska Municipal League (AML)Location: Juneau, Alaska (with flexibility for hybrid or remote work within Alaska)Reports to: Senior Manager or Senior DirectorPosition Type: Full-time, ExemptCompensation Band: Band 2 – Program Coordinator ($65,000 – $93,600...

  • Patient Registration Specialist

    1 week ago

    Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium (SEARHC) Full time

    Pay Range:$ $31.88SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career. We...

  • Patient Registration Specialist

    5 days ago

    Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium Full time

    Pay Range:$ $31.88SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it's a fulfilling career. We...

  • Youth & Education Program Coordinator ()

    1 week ago

    Juneau, Alaska, United States Goldbelt Heritage Foundation Full time

    OverviewGoldbelt Heritage Foundation (GHF) is a nonprofit organization committed to preserving and revitalizing the culture, language, and ways of knowing of the Tlingit people of Southeast Alaska. Through educational programming, language revitalization, arts, and community collaboration, GHF fosters Indigenous knowledge and strengthens cultural identity...

  • Grants and Procurement Coordinator

    2 weeks ago

    Juneau, Alaska, United States Alaska Municipal League Full time

    Alaska Municipal League (AML)Location: Juneau, Alaska (with flexibility for remote work elsewhere in Alaska)Reports to: Director of Grants Management and CompliancePosition Type: Full-time, Non-exempt (Eligible for Overtime)Compensation Band: Band 2 – Program Coordinator ($65,000-$93,600 depending on experience)About the Alaska Municipal LeagueAML...

  • Workforce Program Coordinator

    21 hours ago

    Juneau, Alaska, United States Bartlett Regional Hospital Full time

    This recruitment is open until filled.Bartlett Regional Hospital is looking for aWorkforce Program Coordinatorto join ourStaff DevelopmentteamClick here to learn more aboutBartlett Regional Hospital,ouramazing benefits, andour community. It's a great place to work and a beautiful place to live*Pay Information:Internal Hires:*Step placement and rate of pay...

  • Safety Coordinator

    2 weeks ago

    Juneau, Alaska, United States Coeur Mining, Inc. Full time $60,000 - $120,000 per year

    We Pursue a Higher StandardCoeur Mining, Inc. is a U.S.-based, well-diversified, growing precious metals producer with five wholly-owned operations: the Las Chispas silver-gold mine in Sonora, Mexico, the Palmarejo gold-silver complex in Chihuahua, Mexico, the Rochester silver-gold mine in Nevada, the Kensington gold mine in Alaska and the Wharf gold mine in...

  • Supported Employment Specialist

    2 days ago

    Juneau, Alaska, United States Reach Inc Full time

    Benefits:Paid holidaysPersonal and sick leaveMedical, dental, vision, FSA (personal & dependent care)401k with employer matchFlexible scheduleAbout the Role:The Supported Employment Specialist plays a critical role in empowering individuals with disabilities or other barriers to employment by providing personalized support and guidance throughout their job...