Service Assurance Lead

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a Service Assurance Lead to ensure consistent, high-quality client communications and operational rigor across incidents, maintenance activities, and shift operations.

You will serve as the first point of escalation for our Service Assurance Analysts and Specialists, coordinate global notifications, and drive continuous improvement in our processes. Your leadership will help us maintain clear, timely updates and meet our service-level commitments.

Responsibilities:

• Escalation handling: Serve as the first point of escalation for Analysts and Specialists, ensuring swift, accurate triage.
• Global communication management: Centralize the crafting and distribution of incident and maintenance notifications to our client base; maintain tone, accuracy, and approval flow.
• Shift leadership: Lead shift handoffs, confirm open items, and ensure consistent follow-the-sun updates.
• Reporting: Track SLA metrics daily (e.g., update cadence, communication timeliness) and prepare summary dashboards for the Director.
• Coaching: Mentor Analysts and Specialists on client communication best practices and triage accuracy.
• Continuous improvement: Propose and drive updates to workflows, templates, and escalation procedures based on observed gaps and performance trends.

Qualifications:

• Bachelor's degree in Business Operations, Computer Science, or an equivalent field.
• 5–7 years of experience in the insurance or mutual fund industry.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to understand Broadridge pricing models and project costs to inform communication and escalation decisions.
• Experience leading campaigns or operations that include data processing, programming, and tabulation.
• Strong written and verbal communication skills; proven ability to influence without authority and manage across time zones.
• Solid analytical, reporting, and dashboarding capabilities; detail-oriented with a bias for action.

Compensation Range: The salary range for this position is between $70,000.00-$80, Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit  for information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

Apply by clicking the application link and submitting your information. The deadline to apply for this role is December 15th, 2025.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to