Digital Care Operations and Data Specialist I

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska's second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation's largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at or contact Recruitment directly at

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L Indian Self Determination Act.
Summary
The Digital Care Operations and Data Specialist family provides efficient, patient-centered care services and data management. This role encompasses coordinating virtual visits, managing data, developing training materials, analyzing data, and overseeing operational workflows as it pertains to telehealth & referral services. Under close supervision supports telehealth by working with hospitals, facilities and patients throughout Alaska delivering on-demand training and general assistance with coordination of telehealth visits throughout the Alaska Tribal Health System.

Responsibilities
RESPONSIBILITIES:

Perform all duties of Digital Care Specialist Operations and Data Specialist I. Conduct periodic check-ins with clinics and partners to gather feedback.

Provide advanced troubleshooting and training for users, including digital check-ins for virtual appointments.

Assist in the development of process improvements.

Compile and maintain spreadsheets tracking activity and data.

Facilitate communication between departments and external partners.

Escalate unresolved technical or procedural issues as needed.

Perform additional duties as assigned.

Knowledge, Skills, And Abilities
Strong understanding of data management technologies, EHR systems, and HIPAA compliance.

Excellent oral and written communication skills.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Proficiency in Microsoft Office Suite and data tracking tools.

Commitment to teamwork and customer service excellence.

Other Information
MINIMUM EDUCATION QUALIFICATIONS:

Non-Supervisory-One (1) year of college-level education or equivalent experience in a related field.

Two (2) years of medical office or patient care experience, plus one (1) year in data management.

Advanced knowledge of digital technologies and data tracking tools.

Preferred Education Qualification
Associate or bachelor's Degree in a relevant field Health Informatics, Healthcare Administration, Data Analytics, Business Administration, Information Systems.

Work Experience In Lieu Of Education
Candidates without a formal degree can qualify with 5 years of relevant experience in telehealth operations, healthcare data management, or patient coordination.

Preferred Experience Qualification
Experience within the Alaska Tribal Health System.