Spanish Speaking Junior Account Manager

About UsYouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.The RoleYouLend officially expanded into the US in 2022, and we've been growing rapidly ever since. As demand for our embedded financing solutions continues to soar, we're looking for a driven and enthusiastic Junior Account Manager to join our dynamic US Sales team.This is an exciting opportunity to join one of the fastest-growing fintech companies in the world. We're seeking someone who is highly motivated, proactive, and eager to grow alongside us. If you're passionate about making an impact, thrive in a fast-paced environment, and are looking to kickstart your career in a high-growth company, we'd love to hear from you.As a Junior Account Manager, you'll play a key role in supporting our sales operations, nurturing client relationships, and helping merchants across the country access the funding they need to grow.RequirementsResponsibilities:Develop a strong understanding of YouLend's products, financing solutions, and partner ecosystem to effectively support and manage merchant relationships.Serve as the main point of contact for assigned merchants, ensuring a seamless post-funding experience and maintaining high levels of satisfaction and engagement.Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate, timely, and customer-focused.Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy, attention to detail, and a customer-first mindset.Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.Provide translation and language support for Spanish-speaking merchants and team members as needed, ensuring clear communication and accuracy.Possess proficient Spanish language skills at a C1 or C2 level, with the ability to translate, interpret, and communicate professionally in both English and Spanish.The Ideal Candidate Will Have The Following SkillsetStrong attention to detail and accuracy is essential.Proven ability to work effectively under pressure and meet tight deadlines.Excellent interpersonal and communication skills (both written and verbal).Demonstrated problem-solving ability and initiative.Team-oriented with a collaborative approach to work.Positive attitude, reliability, and a strong work ethic.Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus.Previous experience in a funding, finance, or operations role is an advantage but not required.Desirable SkillsA target-driven mindset with a strong interest in sales and commercial success.Excellent written and verbal communication skills, with confidence interacting over phone and email.Comfortable using Microsoft Excel and working with data.A customer-first attitude with a passion for helping small businesses succeed.Salary:$54,000 base + performance-based bonusBenefitsWhy join YouLend?Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work in 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.It's Just Getting FunWe have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.Lots Of UpsidesHigh-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).Well-capitalised with supportive private equity backing.Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.Motivating Work EnvironmentA high-quality team that pushes each other to succeed through direct feedback and aligned incentives.Strong and transparent team culture, we have each other's backs.Independent work environment where results matter.Data-driven culture and emphasis on speed (anti-red tape).We Offer Comprehensive Benefits Package That IncludesHealth Care Coverage. Youlend covers 80%; employee contribution is 20% of the premium.Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.Dental plan coverage.Vision plan coverage.Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family.Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.Basic Life & AD&D Insurance.International travel insurance covered if traveling abroad for work purposes.Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays.Paid Office Parking.At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.