Veterinary Assistant Practice Manager

East Greenbush Animal Hospital is seeking a full-time Assistant Practice Manager
Who are we looking for?
East Greenbush Animal Hospital is a progressive, full-service veterinary practice serving the Capital District with compassionate care for dogs, cats, and small mammals. Our 7,200-square-foot facility is equipped with advanced diagnostic and surgical capabilities, including digital radiography, ultrasound, and dental imaging. We offer comprehensive services such as wellness care, pain management, grooming, boarding, and training, all delivered by a dedicated team committed to excellence and community engagement.

We're now seeking an Assistant Practice Manager who shares our passion and can help unlock the full potential of our practice—supporting our doctors, enhancing operations, and fostering a thriving, collaborative environment where pets and people come first.

Pay:
$50,000 - $65,000 per year, determined by the candidate's skills, experience, and qualifications.

Schedule:
Full-time, salaried position (approx. 40 hours per week). Typical schedule Monday through Friday, with occasional Saturdays. Flexibility and discretion in creating a schedule.

Benefits:
We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• All the benefits you deserve—medical, dental, vision, and retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.

Key Responsibilities & Requirements
As an Assistant Practice Manager, you will be instrumental in partnering with the Practice Manager to drive operational excellence and lead a high-performing team in a fast-paced, client-focused environment. You will report to the Operations Director and work closely with Partner Doctors, the Medical Director, and department Leads to ensure smooth day-to-day operations and exceptional patient care.

Strategic Thinking & Initiative

• Support Practice Manager in execution of strategic hospital projects / initiatives to grow and improve the business.

Marketing & Growth

• Design and execute marketing strategies to attract new clients and promote services.
• Partner with Operations Director and Marketing team to analyze performance metrics and financial reports to identify growth opportunities and operational improvements.

Client & Community Engagement

• Develop and execute client retention and outreach initiatives to boost engagement and loyalty (e.g., service health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Foster partnerships with local organizations and referral networks and represent the hospital at community events.
• Confidently handle demanding client interactions and resolve concerns with tact and clarity, escalating to Medical Director and/or Practice Manager when needed.

Client Service & Front Desk Operations

• Build strong relationships with clients, ensuring their needs are met with professionalism and empathy.
• Partner with Lead CSR to ensure quality client experience and smooth front desk operations including scheduling, check-in/check-out, and client communications.
• Assist Lead CSR in addressing client complaints with empathy and professionalism, turning challenges into opportunities for service recovery.

Personnel & Facility Management

• Oversee maintenance of a clean, safe, and well-equipped facility that reflects the hospital's commitment to excellence – working with department Leads and Practice Manager when relevant.
• Partner with Practice Manager and department Leads to foster a culture of accountability, continuous improvement, and team collaboration.

Core Qualities We Value:

• Composed Leadership – Stays calm and focused under pressure, even in high-stakes or fast-paced situations.
• Multitasking Mastery – Thrives in dynamic environments, juggling multiple priorities with precision and grace.
• Independent Ownership – A proactive leader who takes initiative, drives decisions, and leads by example with minimal oversight.
• Growth Mindset – Welcomes feedback, seeks continuous improvement, and embraces challenges as opportunities.
• Team-First Mentality – Values collaboration and community, fostering a supportive and inclusive workplace.
• Results-Driven – Identifies areas for improvement, builds actionable plans, and follows through to deliver measurable outcomes.
• Organized & Detail-Oriented – Excels in time management, prioritization, and maintaining accuracy across tasks.
• Strong Communicator – Skilled in conflict resolution and clear communication with both staff and clients.
• Tech-Comfortable – Confident using tools like Microsoft Office, Teams, Slack, and practice management software.

Must-Have Skills & Experience:

• Proven ability to balance business needs with team well-being.
• Strong organizational and prioritization skills.
• Experience interpreting data and using it to inform decisions.
• Capable of independently formulating and executing plans, while also collaborating effectively with leadership.
• Previous management experience in a veterinary setting is preferred.