Senior Operator, Surveillance

POSITION SUMMARY:

The Senior Operator, Surveillance is to provide monitoring and analysis of all gaming and cash handling areas and activity within the boundaries of company. Required to gather and analyse data from various sources. To ensure that any violations of the law, company regulations and/or illicit or illegal activities are logged and reported to the Specialist, Surveillance in a timely manner. The Senior Operator, Surveillance will act in the role of Specialist, Surveillance as required.

PRIMARY RESPONSIBILITIES:

1.  Maintain Effective Relationship with Internal Customers

• Act as a role model by maintaining a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
• Meet the customers' requirements and expectations through the prompt and accurate relaying of information.
• Use discretion in handling difficult situations, and step in to provide support to Operators, Surveillance when required.
• Liaise with other departments to promote the Surveillance department.
• Use discretion in handling difficult situations with the assistance of a Specialist, Surveillance or Supervisor, Surveillance.
• Contribute to the teams' effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.

2.   Work as part of a Team

• Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
• Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
• Act in the Role of Specialist, Surveillance as required
• Training, support and guidance to less experience staff

3.   Analyse information from information technology systems

• Evaluate and analyse information from multiple sources
• Respond to situations identified through surveillance and computer analysis systems.
• Maintain control and confidentiality of Surveillance and computer systems.
• Shift statistics data gathering

4.   Operate Central Monitoring /Communication Console

• Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.
• Monitors VIP/Junkets single and small salons
• Label, file, document and store recording mediums.
• Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
• Operate advanced IT systems and communication equipment in accordance with operating requirements.

5.   Survey Staff/ Customers Activity from the Monitor Room

• Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
• Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

6.   Report on illegal activities

• Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
• Document at illegal activities using recording mediums and the appropriate electronic reporting system.

7.   Confidentiality & Policy

• Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use
• Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times

8.   Adhere to all company policies and procedures

9.   Report accidents, injuries and unsafe work conditions to superiors and relevant departments

10. Perform other reasonable job duties as assigned by superiors from time to time

QUALIFICATIONS:

Technical / Education & Experience

• Experience in Casino Surveillance
• Secondary School Graduate
• Basic Mathematics
• High Level of Casino Game Protection
• Computer literate

Skills / Competencies

• High level of integrity
• Good organisational skills
• Proficient in English
• Self-motivated
• Approachable
• Attention to detail