Director of Credit

5 days ago

Boston, Massachusetts, United States firstPRO, Inc Full time $150,000 - $250,000 per year

Director, Credit & Collections

We're seeking a strategic yet hands-on leader to oversee all aspects of the firm's credit and collections function. This individual will build, mentor, and manage a team responsible for credit oversight, receivables management, and related financial operations. The position carries overall accountability for the firm's accounts receivable portfolio and requires someone who thrives in a dynamic environment while developing a high-performing, service-oriented team.

Position Overview

The Director of Credit & Collections serves as the firm's senior authority on receivables management, acting as a key link between shareholders and the financial operations group. This person will partner closely with firm leadership on strategic decisions that enhance cash flow, client service, and overall financial health. Success in this role depends on strong leadership, process discipline, and the ability to communicate clearly and effectively across all levels of the organization.

Core Responsibilities

  • Lead and refine the firm's credit and collections processes, establishing strategies and metrics to drive results.
  • Cultivate a culture of continuous improvement focused on efficiency, accuracy, and responsiveness.
  • Supervise, coach, and inspire a geographically distributed team, ensuring proper staffing, skill development, and career growth opportunities.
  • Provide direct coaching and feedback to team members, managing performance thoughtfully and supporting professional advancement.
  • Partner with the Director of Revenue and senior management on performance challenges and improvement plans when needed.
  • Align team goals with broader firm objectives, balancing oversight and autonomy to achieve measurable outcomes.
  • Collaborate with attorneys and practice leaders to craft tailored client collection strategies that support strong relationships while improving cash flow.
  • Work cross-functionally with Finance and Accounting to optimize the entire client billing and payment cycle.
  • Deliver clear and actionable reporting to firm leadership, including analyses of receivables, collection trends, and cash projections.
  • Utilize data analytics and financial technology to identify risks, track key indicators, and uncover process improvements.

Qualifications

  • 10+ years
    of experience in credit, collections, or receivables management, including
    5+ years
    in a leadership capacity—ideally within a professional services or law firm environment.
  • Strong people leadership and communication skills; able to manage difficult conversations with professionalism and diplomacy.
  • Analytical mindset with proven ability to identify challenges, develop solutions, and implement process enhancements.

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