Full-Time Customer Service Representative

Interested persons are asked to complete an employment application

SCTA is an equal opportunity employer.

The South Central Transit Authority (SCTA) is hereby committed to comply with prohibitions against discrimination on the basis of race, color, creed, national origin, sex, age, or handicap as set forth in the Civil Rights Act of 1964, as amended, and Section 19 of the UMT Act of 1982.

If you are interested in applying for driver positions go to Red Rose Transit Authority or Berks Area Regional Transportation Authority.

Full-Time Customer Service Representative. This position is for the Shared Ride Division (Red Rose Access service) located in Lancaster, PA.

If you enjoy talking to people and want to go home every day knowing you made a difference in someone's life, then this is the position for you.

SCTA is seeking a qualified candidate that is able to deal effectively with the public both in person and on the telephone in a fast-paced environment. The position requires excellent computer, telephone, and clerical skills. Bi-lingual (English/Spanish) communication skills are preferred, but not required.

This position will work a total of 40 hours a week, Mon. – Fri. 7:30a/8:30am to 5:30pm. Resume and salary requirement should be submitted to: Human Resources, SCTA, 45 Erick Road, Lancaster, PA 17601, or via e-mail to Applicants may also apply in person at the RRTA Operations Center, 45 Erick Road, Lancaster. No telephone calls, please.

An Equal Opportunity Employer

M/F/H

South Central Transit Authority (SCTA) is seeking an individual who will work closely with the Director of Marketing who is responsible for all the marketing functions for BARTA, RRTA and SCTA. The Marketing Coordinator will assist the Director of Marketing in fulfilling all the activities approved by the SCTA Board in the Annual Marketing Plan for promoting the BARTA and RRTA services to the public. This position will provide project management, administrative and communications support for all the marketing efforts. This position is based out of the Reading office, but will be required to work out of the Lancaster office frequently.

ESSENTIAL JOB FUNCTIONS:

• Assist with updating and posting content on websites

• Assist with monitoring and posting content on social media

• Assist with posting content on digital monitors (external and internal)

• Assist with staffing outreach events when needed and any other special events.

• Assist with preparing written communications that include event detour announcements, schedule changes, customer procedures, special promotions, press releases, etc.

• Help to develop and design external and internal marketing materials such as flyers/posters, maps

• Assist with the activities in the Marketing Plan, including the BE NICE Customer Service Program

• Assist with any marketing and advertising campaigns as needed

• This position assists the Director of Marketing with promotional events that may require working outside the normal 8 a.m. – 5 p.m. weekday work hours and possible weekend events as well

• This position works from both the Lancaster and Reading offices and needs the ability and means to travel to both locations. Weekly schedule will vary on which office location will be required to work at depending on the marketing needs

• Assist other departments with communication, as needed

• Perform other duties as assigned

Minimum Requirements:

• Bachelor's or Associate's Degree in Marketing, Communications, Public Relations, Writing or related field preferred
• Ability to communicate effectively, both verbally and in writing.
• Positive attitude and strong work ethic is essential.
• Ability to deal courteously and effectively with the public
• Ability to work with all SCTA Departments and their staff
• Computer skills including experience in Adobe Creative Suite (InDesign and Illustrator mostly), proficiency in MS Office Suite.
• Knowledge of Canva platform
• Experience with Social Media Platforms (Facebook, Twitter & Linkedin)
• Experience with video and photography a plus
• Ability to be organized and work on multiple projects at the same time
• Team player with excellent organizational skills and who is self-directed.
• Ability to be flexible & juggle unplanned tasks needed done immediately
• Ability to meet deadlines and have good time management skills
• Ability to solve problems and deal with a variety of changing situations in a timely manner

Please forward your resume and salary requirements to Human Resources, 1700 N. 11th Street, Reading, PA 19604 or email

An Equal Opportunity Employer

M/F/D/V/AA