Part-time Customer Service Representative

1 week ago

Carson City, Nevada, United States VORTEX INDUSTRIES, LLC Full time $40,000 - $70,000 per year

Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience. 

Job Responsibilities

  • Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
  • Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
  • Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
  • Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites. 
  • Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

  • Hourly salary based on experience
  • Career Advancement opportunities
  • Positive Work Environment
  • Recognitions and Rewards
  • Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

  • Part time shift Monday through Friday from 9:00am - 2:00pm is preferred.
  • Position requires you to be available to work in the office at the service center, not remotely
  • Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. 
  • Must have the ability to walk short distances and sit for prolonged periods of time.
  • Noise level is moderate in an office environment. 
  • Must be able to Lift up to 15lbs.

Requirements

  • High school diploma or equivalent; AA/BA preferred.
  • One (1) – three (3) years of customer service experience, or administrative background preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in data entry.
  • Ability to work in a fast-paced environment and able to prioritize tasks.
  • Patience, empathy, and a customer-centric mindset.
  • Ability to work effectively in a team and handle high-stress situations with professionalism.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

  • Customer Service Representative

    1 week ago

    Carson City, Nevada, United States Circle K Full time $37,200 per year

    Store : Avalon Blvd, Carson, California Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Customer Service Representative

    7 days ago

    Carson City, Nevada, United States National Guard Products, Inc. Full time $40,000 - $70,000 per year

    Company DescriptionSince 1935, National Guard Products has been manufacturing high-quality weatherstripping, thresholds, and door accessories. We offer a comprehensive range of products including door seals, gasketing, louvers, sound seals, flood shields, hinges, and sliding door hardware. Utilizing the latest technology, our solutions ensure compliance with...

  • Customer Service

    1 week ago

    Carson City, Nevada, United States U-Haul Full time $35,000 - $55,000 per year

    Location:1498 E Williams, Carson City, Nevada 89701 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service

    7 days ago

    Carson City, Nevada, United States U-Haul Full time $18,000 per year

    Customer Service / Lot Attendant Evenings&WeekendsAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that...

  • Sr. Customer Assistance Representative

    21 hours ago

    Carson City, Nevada, United States Enterprise Mobility Full time

    OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...

  • Member Services Representative

    4 days ago

    Carson City, Nevada, United States Planet Fitness - Garlan Full time

    Benefits:Free uniforms Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional...

  • Wholesale Customer Care Representative

    7 days ago

    Carson City, Nevada, United States DÔEN Full time $36,000 - $54,000 per year

    Company Overview Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and...

  • Sales Representative

    5 days ago

    Carson City, Nevada, United States The Spa & Sauna Co Full time $60,000 - $120,000 per year

    Want to work for a company where you enjoy coming in to work every day? Here at Spa and Sauna Company, we take care of all our employees. Join us and be part of the Spa and Sauna Company family.Job PurposeReporting to the Senior Sales Manager, the Sales Representative is responsible to for generating an optimal combination of revenue and customer...

  • Funeral Services Assistant

    5 hours ago

    Carson City, Nevada, United States Service Corporation International Full time $16 - $21

    Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to WorkProvides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related...

  • Parts and Service Sales Representative

    7 days ago

    Boulder City, Nevada, United States Goodfellow Corporation Full time $60,000 - $120,000 per year

    Summary/objectiveThe Paving and Environmental Sales Rep builds customer relationships by visiting customer locations to promote the organization with an emphasis on gaining additional equipment and parts business by identifying customer's needs, communicating, and delivering the equipment and parts solution to the customer.Essential functionsReasonable...