Administrative Support Specialist

6 days ago

Stevens Point, Wisconsin, United States City of Stevens Point Full time
Summary of Job

Under supervision, takes care of complex customer inquiries and problems and nonroutine matters that pertain to processing service orders, responding to billing, and processing accounts receivable and accounts payable. Requires a high degree of skill and the ability to use multiple software platforms as well as online technology and software to perform assigned work functions.

Tasks Routinely Performed
  1. Frequent repetitive movement of arm and neck while speaking on the telephone or typing.
  2. Occasional standing or walking.
  3. Frequent sitting at desk while using PC, calculator, and telephone.
  4. Infrequent bending, crouching, stooping, or kneeling.
  5. Infrequent lifting of 10+ lbs.
Qualifications
  • Knowledge of basic accounting practices.
  • Knowledge of modern office methods and procedures.
  • Knowledge of Business English, math, and spelling.
  • Knowledge of word processing, spreadsheet, GIS, billing, and data base software.
  • Knowledge of customer service techniques.
  • Ability to perform varied clerical tasks.
  • Ability to relate well with co-workers and the general public.
  • Ability to operate computers, calculators, and cash registers.
  • Ability to take notes and transcribe meeting minutes.
  • Ability to communicate effectively, on the telephone and in person with customers, general public, co-workers, and city officials.
  • Ability to follow written and verbal directions.
Essential Knowledge & Skills
  • Have knowledge of and perform varied duties related to the following utility financial, administrative and clerical tasks.

    a. Input payroll information

    b. Input accounts receivable requests

    c. Issue accounts payable requests

    d. Process and issue utility bills

    e. Collect utility billing payments
  • Must have working knowledge in Excel and Word.
  • Relate well with customers, co-workers and the general public.
  • Operate computers, calculators, and cash drawer.
  • Take notes and transcribe meeting minutes.
  • Communicate effectively, on the telephone and in person with customers.
  • Follow written and verbal directions.
  • Various other related duties as assigned.
  • Must have regular, predictable attendance.

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