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Front Desk Medical Receptionist

2 weeks ago

Fountain Valley, California, United States Xtended Resources Full time

ob Description:

We are seeking a friendly and organized Front Desk Receptionist to join our team at a busy medical office in Fountain Valley. The ideal candidate will be fluent in Viatnames and English, with excellent communication skills to assist a diverse patient base. Responsibilities include greeting and checking in patients, managing appointment schedules, handling phone calls, and processing patient information with confidentiality and professionalism. This role requires a strong attention to detail, the ability to multitask in a fast-paced environment, and a compassionate approach to patient care. Experience in a medical office setting is preferred.

Responsibilities:

  • Greet and check in patients, ensuring a welcoming and supportive environment.
  • Answer phone calls, respond to inquiries, and direct calls to the appropriate departments.
  • Schedule, confirm, and manage patient appointments.
  • Maintain accurate patient records and handle sensitive information with confidentiality.
  • Assist patients with completing necessary paperwork and answer any questions regarding office policies or procedures.
  • Coordinate with medical staff to ensure smooth patient flow.

Requirements:

  • Fluency in Vietnames and English.
  • Previous experience in a medical office or healthcare environment preferred.
  • Excellent customer service and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks and work well under pressure.
  • Proficiency in basic computer applications and scheduling software.