Deal Desk Analyst

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn't a luxury, it's an expectation.

So why not renting? It's still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That's why we've built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We're passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win

The Deal Desk Analyst will serve as the primary operator for the deal desk function, ensuring accuracy, consistency, and efficiency across deal structures and approvals. In addition, this role will drive and support ad-hoc projects across the customer journey, with a focus on enabling internal stakeholders through process improvements, insights, and scalable solutions. They will also contribute to the coordination, execution, and successful completion of cross-functional initiatives, while supporting ongoing programs from both a technology optimization and user adoption/productivity perspective.

• Serve as the day-to-day operator for the deal desk function, ensuring accuracy, consistency, and timely support for sales teams throughout the deal lifecycle
• Partner with sales to review deal structures, approvals, and exceptions, and recommend process improvements to increase efficiency and consistency
• Lead and support ad-hoc projects across the customer journey, identifying opportunities to improve stakeholder enablement, processes, and handoffs
• Collaborate with cross-functional teams (Sales, Marketing, Finance, CS) to translate business requirements to our internal systems team
• Support and optimize Salesforce, Salesloft, and other GTM tools, ensuring integrations, workflows, and reporting align with best practices
• Develop, maintain, and enhance reporting/dashboards in Salesforce and Excel/Sheets to provide visibility into KPIs and drive data-informed decisions
• Manage and maintain data quality within Salesforce to ensure reporting accuracy and effective deal desk operations
• Document and deliver training to internal stakeholders on deal desk processes, commercial workflows, and system usage to drive adoption and productivity
• Test, validate, and support roll-out of system enhancements, updates, and process improvements in collaboration with RevOps leadership and business partners

• Bachelor's degree in Business Administration, Data Analytics, Finance, or a related field
• 1+ years of experience in Revenue Operations, Deal Desk, Sales Operations, or a similar analytical/operational role
• Hands-on experience supporting or operating within a deal desk function, with understanding of deal structures and approval workflows
• Experienced with CPQ tools (e.g., Salesforce CPQ, DealHub)
• Proficiency with Salesforce and working knowledge of GTM tools such as Salesloft,, , and Gong
• Strong ability to create, run, and interpret Salesforce reports and dashboards; familiarity with audit processes and data hygiene best practices
• Comfort with financial analysis and commercial processes to support pricing, approvals, and cross-functional alignment
• Advanced skills in Excel/Sheets and strong capability in data manipulation, analysis, and reporting
• Clear and confident communicator, able to partner with cross-functional stakeholders and translate business requirements into scalable solutions
• Highly detail-oriented with a strong focus on accuracy, consistency, and process execution
• Demonstrates initiative in personal and professional development, with a curiosity to learn and improve processes continuously

Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

Location: Work remotely from anywhere in the US

Flexibility: Open PTO and sick days

The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP

Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect

Training: A supportive team to help you grow your career and unlock your full potential

Growth: The opportunity to get in on the ground floor of a fast-growing startup that's designing and developing an exciting category

We get it. Requirements can sometimes hold people back from applying to a job, but don't let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

Compensation Range: $60K - $80K