Bilingual (Spanish/English) Customer Service Representative – Mobile, AL

3 days ago

Mobile, Alabama, United States Pilot Catastrophe Services Inc Full time
Requisition Title

Bilingual (Spanish/English) Customer Service Representative – Mobile, AL
Location (CMS Only) : Location

US-AL-Mobile
Requisition Post Information* : External Company Name

Pilot Catastrophe Services Inc
Requisition Post Information* : External Company URL

Position Type (Portal Searching)

Temporary Full-Time CMS Customer Service Representatives

We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.

 CMS provides competitive wages and 401k, along with access to a Flex spending account.

As a member of the CMS team, you may provide a variety of services, including:

Receiving first notice of loss inbound callsMaking initial contact calls and follow-up calls to InsuredsTracking claims process and complianceResearching prior lossesNotifying and updating agentsMonitoring faxes and e-faxes for proper distributionSystem and software in-house training

Performing accurate data entry

Do you have the skills and knowledge we need?

Bilingual proficiency in Spanish and English (required)Strong data entry and computer skillsProficiency in Word and ExcelExcellent communication and problem-solving abilitiesCommunication skillsCustomer service or call center experienceAbility to manage multiple phone lines

Optional (But Desirable) Skills:

Experience with database applications

Knowledge of estimating software

Multi-lingual proficiency beyond Spanish/English

If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.

Help us make a difference by supporting the country's largest and most respected insurance companies when their customers need them most.

Please note some criminal offenses may be a disqualifer for employment. 

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