Client Equipment and Logistics Coordinator

Full Time
• Fort Myers

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Position Overview

The Client Equipment and Logistics Coordinator plays a critical role in ensuring smooth hardware procurement, provisioning, and logistics for our clients. This position bridges the gap between technical staff, vendors, and clients—overseeing equipment orders, managing inventory, coordinating shipments, and supporting the deployment of new devices. The ideal candidate will be detail-oriented, process-driven, and able to thrive in a fast-paced IT Managed Services environment.

Key Responsibilities

Procurement & Quoting

• Prepare equipment quotes for clients using approved vendors and pricing tools
• Coordinate with technicians for hardware specifications and compatibility
• Submit purchase requests and track vendor orders through completion
• Maintain vendor relationships to ensure accurate lead times and delivery estimates

Inventory & Logistics Management

• Track incoming and outgoing hardware shipments
• Maintain accurate inventory records for both client-specific and general stock
• Process returns, RMAs, and replacements in coordination with vendors and clients
• Manage logistics for client employee offboarding, including retrieval and return of devices
• Maintain equipment in the office and ensuring that every device is labelled and the environment if should be is kept organized

Device Provisioning & Deployment

• Use internal tools to pre-provision and stage client devices for technician configuration, delivery and/or shipment
• Coordinate deployment schedules and ensure device details are accurately documented in systems

Client & Internal Communication

• Serve as the main point of contact for clients regarding equipment status and scheduling
• Communicate proactively with technicians, clients, and vendors on project timelines
• Schedule on-site or remote service calls when hardware setup or delivery is required
• Monitor ticket statuses to ensure timely completion of equipment-related tasks

Operational Support

• Update and maintain documentation in Autotask and internal systems
• Assist in process improvement and standardization of equipment workflows
• Support the Service Desk with hardware-related inquiries or escalations
• Act as a backup for our dispatcher occasionally fielding phone calls and creating tickets for support requests

Qualifications

Required:

• 1-2 years' experience in logistics, procurement, or operations (preferably in IT or MSP environment)
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Basic computer knowledge to assist with pre-deployment checks
• Must be able to lift and move equipment (computers, battery backups, monitors, etc.) weighing up to 50 pounds
• Clean driving record and active driver's license

Preferred:

• Familiarity with Microsoft 365 and general IT hardware (laptops, desktops, networking gear, peripherals)
• Experience with NinjaOne, Autotask, or equivalent RMM/PSA platforms
• Understanding of IT asset lifecycle management

Compensation & Benefits

• QSEHRA Health Insurance Allowance
• Paid time off and holidays
• SIMPLE IRA plan with company match
• Opportunities for professional growth and MSP industry training

Work Environment

• Full-time position based in Fort Myers, FL (This is not a remote position)
• Standard business hours 8am-5pm (Mon–Fri), with occasional flexibility for client needs

Compensation: $ $26.45 per hour

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.