Patient Care Coordinator

7 days ago

Charlotte, North Carolina, United States Tryon Medical Partners Full time

Patient Care Coordinator - SouthPark Cardiology

General Job Summary: The Patient Care Coordinator is responsible for insuring the physician's plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.

(This is a full time position that will support the Cardiology team at SouthPark, Monday to Friday 7 am to 4 pm).

Primary Job Responsibilities/Tasks may include, but not limited to:

Patient Coordination responsibilities include:

  • Schedules ancillary appointments and referrals.
  • Follows-up on referrals and appointments to insure timely completion of physician orders.
  • Schedules physician return appointments
  • Completes forms/requisitions as needed to complete the physician's orders.
  • Obtains and sends patient medical records to support seamless care delivery.
  • Ensure that records are sent within one work day of chart completion to all physicians involved in a patient's care.
  • Obtains ancillary results on all physician orders in a timely manner.
  • Obtains referring provider clinic notes on all referred patients in a timely manner.
  • Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures.
  • Work at different Tryon office locations as needed.
  • Monitor and check assigned Athena boxes and other assigned boxes for coverage.
  • Other duties as assigned.

Clinic Support responsibilities include:

  • Assembles patients' health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans.
  • Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment.
  • Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR.
  • Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information.
  • Obtains lab/X-ray reports, hospital notes, referral information, etc.;
  • Verifies insurance coverage and patient demographics;
  • Updates charts to ensure that information is complete and filed appropriately.
  • Ensures timely delivery of outside mail and communication to the physician

Requirements:

  • Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
  • Completion of TB test will be required.

Education:

  • High school diploma; some college preferred

Experience:

  • Minimum of one-year medical office or healthcare facility experience
  • E.H.R. and Scheduling experience
  • Experience serving customers in person and on the phone

Physical Requirements:

  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
  • Must be able to lift and support weight of 35 pounds.
  • Ability to concentrate on details.
  • Use of computer for long periods of time.

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