Field Clinical Manager, RN

The Field Clinical Manager is responsible for the oversight of a clinical multi-disciplinary team, including the planning, controlling, organizing, and leading of the team in the provision of effective and efficient clinical services. The Field Clinical Manager supervises, supports, and educates staff at the point of service in the field. The Field Clinical Manager supports an efficient and accurate revenue cycle by enhancing the capture of appropriate revenue.

Oversees an interdisciplinary team which manages an active patient census as determined by the Director of Operations.

Provides direct supervision of interdisciplinary team.

Ensures effective utilization of team resources in patient care delivery that is quality oriented and cost efficient.

Contributes to program effectiveness.

Organizes and performs work effectively and efficiently.

Maintains and promotes customer satisfaction.

1.0 60% QUALITY OF WORK:

1.1 30% Oversees an interdisciplinary team which manages an active patient census as evidenced by:

• Oversees assignment of care, clinical integrity of practice, and flow of documentation through support of team members.
• Mentors competency in the areas of clinical assessment; competent OASIS gathering and interpretation; time management towards achieving efficient and effective care delivery; documentation at point-of-care; and team efficiency and operational support systems (Team Assistant and indirectly Medical Records staff).
• Builds and evaluates team members through hiring and firing responsibilities; mentoring and holding clinicians accountable to established agency standards of practice.
• Evaluates clinical competence in the area of practice through direct observation, skills assessment and performance appraisals, OASIS competency in the field practice and accurate documentation capture at the point of care.
• Collaborates with Workflow Clinical Manager, PI and Education coordinators regarding OASIS integrity, individual abilities, and deficits in documentation.

1.2 20% Provides direct supervision of an interdisciplinary team as evidenced by:

• Directly supervises RNs, LPNs, PTs, PTAs, OTs, OTAs, SLPs, MSWs, HHAs, Team Assistants and indirect supervision of Medical Records Specialist.

• Ensures clinicians comply with and participate in mandated orientation, education, and weekly team meetings.

• Conducts supervisory visits in the field with clinical staff, ensures clinical compliance requirements are updated timely and submitted accordingly to applicable support departments.

1.3 10% Contributes to program effectiveness as evidenced by:

• Participates actively in agency initiatives to develop new programs and improve existing programs.
• Facilitates agency growth through participation on a minimum of one standing home health committee.
• Actively participates in the design, implementation, and evaluation of at least one significant agency quality improvement project during each evaluation period.
• Completes OASIS integrity audits in the field as part of performance improvement incorporating results into performance appraisals.
• Communicates with the Director of Operations, advising of issues of concern, offering suggestions for improvement.

2.0 20% PRODUCTIVITY/USE OF TIME

• Oversees compliance with timely submission of all documentation including 24-hour turnaround on ALL clinical documentation.
• Conducts performance reviews by agency due date.
• Maintains productivity of interdisciplinary team in concert with the Team Assistant.
• Responds to internal and external emails/voice mails within 2 hours.
• Utilizes counseling and appropriate disciplinary action when agency professional standards are violated.
• Creates a cohesive team with a focus on overall turnover.
• Facilitates clinical OASIS competency of team.

3.0 20% MISSION, VISION, VALUES

3.1 10% Maintains and promotes customer satisfaction.

• Abides by the confidentiality and ethics policies of Well Care Home Health.

• Promotes a cooperative, cohesive group process dedicated to provision of quality patient care with achievement of best possible outcomes.

• In situational leadership, demonstrates the ability to respond positively to changing circumstances to maximize opportunity or minimize potential problems.
• Working collaboratively and cooperating with all members of the agency.

3.2 10% Organizes and performs work effectively and efficiently as evidenced by:

• Recognizing and performing duties in an independent manner.
• Accepting personal responsibility for the completion and quality of work outcomes.
• Utilizes available management data to monitor clinical operations efficiency.
• Presents a clean and neat appearance in personal attire and one's work area.
• Reports to work on time and returns promptly from errands, breaks and meals.

Education: Graduate from an accredited or approved school of nursing or physical therapy. Bachelors degree preferred.

Licensure / Certification: Current license to practice professional nursing or physical therapy in the State in which supervising staff/care (NC/SC).

Experience: Minimum of two years clinical practice. Minimum one year home health experience preferred. Prior experiences that would encompass clinical, teaching, and supervisory practice within a nursing service organization is preferred.

Essential Technical Skills: Current knowledge of fundamental medical-surgical and home health nursing principles and practice. Knowledge of the principles of adult learning. Knowledge of standards of medical record keeping. Ability to speak clearly and effectively before small and large groups. Ability to communicate, both orally and in writing, and to be literate in the English language.

Interpersonal Skills: Excellent interpersonal skills including the ability to interact and communicate in a professional and tactful manner with coworkers, physicians, patients and families and the general public. Must be flexible and innovative.

Essential Physical Requirements: Ability to stand or sit for extended periods of time when orienting/training. Requires ability to stoop or kneel, bend, push, reach with hands/arms when supervising-precepting staff in patient care activities or providing direct patient care.

Essential Mental Requirements: Ability to coordinate resources of the agency. Ability to facilitate cooperation and communication among team members. Demonstrate long and short-term memory. High level problem solving and reasoning skills to assist staff in patient care planning and problem resolution. Able to prioritize duties, learn new skills and use supportive services appropriately. Must work well independently.

Essential sensory requirements: Ability to use sight to assess, plan, implement and evaluate patient care activities. Ability to use hearing to communicate with staff.

Exposure to Hazards: Noise, exposure to office equipment and machinery. Requires long periods of computer and chart review. Travel required. May encounter temperature changes and weather extremes.

Other – Hours of Work: Monday – Friday, weekends and holidays as needed. Occasional need for flexible hours to meet educational needs of staff and the agency. Able to rotate call and respond to assist as needed while on call.

Must have a valid North Carolina driver's license and an operational vehicle.