Teller

4 days ago

Lubbock, Texas, United States COMMUNITY NATIONAL BANK Full time $30,000 - $50,000 per year

Job Details
Job Location:    Lubbock Branch - Lubbock, TX
Salary Range:    Undisclosed
Job Category:    Banking

Description

General Summary

Tellers are responsible for accurately processing routine customer financial transactions and providing outstanding customer service

Principal Responsibilities and Duties

  • Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
  • Calculate daily transactions and balance currency, coin, and all checks in teller drawer.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Enter customers' transactions into the teller system to record transactions and issue computer-generated receipts.
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
  • Attempt to resolve problems or discrepancies concerning customers' accounts.
  • Prepare and verify cashier's checks.
  • Process transactions such as loan payments, money orders, cash advances, and traveler's checks.
  • Answer telephones and assist customers with their questions as needed or direct the customer to the appropriate department for assistance.
  • Identify transaction mistakes when debits and credits do not balance.
  • Sort and file deposit slips and checks.
  • Promote strong customer and client interactions to build relationships.
  • Demonstrate good risk management decisions, including displaying solid knowledge of CNB policies for fraud prevention and robbery.
  • Maintain regular and punctual attendance.
  • Work cooperatively with others.
  • Work overtime as needed.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.
Qualifications

Skills and Abilities Required

  • Advanced knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Advanced knowledge of basic mathematics to solve problems and account for large sums of money.
  • Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Advanced knowledge of basic computer programs and phones.
  • Ability to make appropriate job decisions following standard office policies and past precedents.
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Ability to adapt to technological changes and apply new knowledge to responsibilities.

Certifications/Education and Experience:

  • High school diploma or GED required.
  • 6+ months of cash handling experience required.
  • 1-2 years of experience as a teller preferred.

Working Conditions

  • Exposed to a potentially hazardous condition-robbery.
  • Considerable effort and eyestrain from continuous computer use.

Physical Requirements

  • Occasionally move office equipment, bags/boxes of coin, and files weighing 25+ pounds
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Must be able to remain in a stationary position 85% of the time to process work.

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