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Key Responsibilities
Project Management
- Prepare Project plans in conjunction with Customer requirements, bandwidth and deliverables
- Schedule and lead KT sessions for a smooth internal handover from Sales
- Run daily scrums/ standups to track Project progress and control variance
- Ensure timely delivery of Projects and milestones
- Track resource utilization and management
Stakeholder Collaboration
- Collaborate internally with CSM, Onboarding, Sales, Product and Eng teams to ensure project deliverables are met with minimal variance, as per project plan agreed with Customer.
- Coordinate with clients to remove any bottlenecks and flag deviations from agreed processes, tasks and project timelines
- Serve as the primary point of contact for clients during Implementation Phase
Communication
- Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges
Documentation and Reporting
- Create and maintain comprehensive documentation related to the implementation process and incremental learnings
- Ensure Weekly Project Status, Project Compliance and Resource Utilization reports are published
Criteria for Qualification
- At least 4 years of overall work experience
- At least one project management certification done ( PMP, Six Sigma, Scrum Master, Prince2Agile etc.)
- Hands on with any Project Management / Onboarding tool ( Workday, Asana, Rocketlane, Salesforce, Smartsheet etc. )
- Strong project management skills with the ability to manage multiple client implementations simultaneously.
- In-depth understanding of HR processes and workflows.
- Technical acumen, including familiarity with system configurations and integrations.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Problem-solving mindset and the ability to navigate complex client requirements.
- Detail-oriented with a focus on delivering high-quality solutions on time.