CSR - Customer Service Representative

7 days ago


Springdale, Arkansas, United States Fleet Fuels LLC Full time

Fleet Fuels is looking for a self-starting Customer Service Representative who is willing to help the family-owned company operate smoothly.

Brief Job Description:

  • Engage with walk-in customers, process orders and take payments as necessary.
  • Respond to inbound customer inquiries via phone, email, and online portals regarding fuel and lubricant orders, pricing, delivery schedules, and product information.
  • Enter and process orders accurately using internal systems (e.g., ERP, CRM, order management).
  • Coordinate with dispatchers and drivers to ensure timely and accurate deliveries.
  • Communicate proactively with customers about delivery updates, delays, or changes in service.
  • Work with the sales team to provide support with quotes, product information, and order follow-up.
  • Resolve customer complaints and concerns professionally and efficiently, escalating when necessary.
  • Maintain up-to-date product knowledge on Fleet Fuels' offerings and industry standards.
  • Ensure all documentation, such as delivery tickets and billing details, are correctly recorded and filed.
  • Support administrative tasks related to customer accounts, invoicing, and reporting as needed.
  • Perform other duties as assigned

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Ability to Commute:

  • Springdale, AR Required)

Ability to Relocate:

  • Springdale, AR 72762: Relocate before starting work (Required)

Work Location: In person



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