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Lead Supervisor Distribution Operations

10 hours ago

Providence, Rhode Island, United States PPL Corporation Full time
Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview

As a Lead Supervisor in Electric Operations, you will work on a team to oversee highly skilled distribution work on electrical facilities in a safe, productive manner with attention to quality by supervising line crews assigned to work on all overhead and underground distribution line facilities, supervise a diverse union workforce, and collaborate with external and internal stakeholders, especially customers.   Provides timely, cost effective and reliable service to customers.

Responsibilities
  • Responsible for overseeing the completion of capital and O&M work in the area
  • Lead, train, motivate, coach and counsel both highly trained professionals and bargaining unit personnel to meet the expectations of their positions and assist in rolling out new technologies and trainings.
  • Take on managerial tasks in platforms and oversees other supervisors.
  • Responsible for timely response to storm restoration efforts in the region, including round-the-clock responsibility as a Field Supervisor and/or Restoration Crew Supervisor to respond and lead crew efforts in restoring power or responding to other issues affecting customer service.  This role may necessitate the need to work after-hours, outside of your normal schedule.
  • Responsible for assisting in the decision making and communicating to field supervisors and local bargaining unit personal required shifts during storm restoration activities.
  • Supervise, prioritize, adapt, adjust, and schedule resources through resource planning to effectively utilize and to meet customer/client requirements and budget considerations during normal operations and storm emergencies.
  • Communicate/coordinate work schedules with internal and external customers, foreign utilities and contractors.
  • Assure the timely completion of all administrative processes, such as mandated annual reviews, Labor Agreement, crew audits, Time & Labor, etc.
  • Analyze and evaluate reports to recommend and implement improvements, i.e., budgets, rerouting, vehicles, and inventory control.
  • Develop positive safety attitude in work group.
  • Effectively and courteously interact with internal and external customers to coordinate work, solve problems, and handle inquiries and complaints.
  • Ensure that employees are properly equipped with well-maintained tools and equipment.
  • Develop and maintain relationships with Federal, State, and Local law enforcement agencies.
  • Balance the interests of the customer and RIE. by: Negotiating Settlements, Pursuing Civil Actions, Pursuing Criminal Actions, Maintaining Fair Credit Standards.
  • Participate in an on-call rotation, where off-hours work may be required to provide field guidance and/or respond to emergencies.
  • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Qualifications
  • Bachelor's degree plus 4 years of relevant experience or an equivalent combination of education or experience
  • Minimum of 5 years of management and supervisory experience
  • Demonstrated expertise/knowledge of energized and deenergized facilities; switching and tagging procedures; knowledge of training, clearances and working space requirements.
  • Ability to diagnose and troubleshoot technical issues with multiple internal groups and vendors and effectively communicate resolution with key stakeholders.
  • Ability to interpret information and analyze relationships and dependencies among multiple parts of a problem or situation to clearly articulate findings that lead to resolution.
  • Ability to recommend appropriate changes, communications and training actions and provide broad support for a large, complex project.
  • Ability to prioritize and execute tasks in a collaborative environment which includes internal and external customers and utility contractors.
  • Ability to communicate complex information in simple, easy-to-understand ways.
  • Ability to produce quality deliverables and meet deadlines.
  • Promotes respect and can work effectively with diverse groups and environments.

Licensure / Other Qualifications

Possession of a valid driver's license and a satisfactory driving record is required to perform the job.

Preferred Qualifications & Experience

  • Bachelor's Degree in Engineering, Business, Construction, or related field
  • 10 years' experience in electrical or mechanical operations and maintenance.
  • 3-5 years' experience as a journeyman in the linesman trade or 10 years' experience in the transmission and/or distribution line facilities
  • Supervisory/leadership experience.
  • Through knowledge of safety rules/regulations, energy control process, company policies, work practices, and the labor agreement.
  • Experience coordinating cross-functional resources and diverse groups of stakeholders.
  • Highly self-motivated and directed with attention to detail.
  • Presents creative approaches to problems.
  • Excellent communication and interpersonal skills with the ability to influence strategic decision makers.
  • Ability to anticipate obstacles and issues, and proactively seek resolution and mitigation, demonstrating initiative and resourcefulness beyond routine questioning.