Customer Quality Engineer

WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.
Together, we advance your career.
The Role
This dynamic, highly visible role drives product Quality & Reliability related data analysis presenting to higher management internally, and external customers to improve customer happiness and build customer confidence. Will collaborate with the Global Operations organization and key business units, engineering leadership, business operations, sales, and end customers. This job requires strong technical capability, a good understanding of server CPU technologies, and highly effective communication skills to debug systems-level issues from firmware level to applications level, working together as a team to resolve them to the satisfaction of our customers. In this role, you will work seamlessly across internal development teams and our customers during critical issue escalations and drive issues to closure in time to meet customer satisfaction.

The Person
Demonstrated success working in product Quality and Reliability, with strong familiarity of Semiconductor IC Product Development, customer interactions, and project management. The suitable candidate will drive all aspects of data management for AMD datacenter CPU products. This is a high visibility role for highly expert candidates.

Key Responsibilities

• Customer interface for quality & reliability related items.
• Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements.
• Good ability to communicate technical results clearly and accurately, and drive issues to successful closure.
• Highly organized, prioritize, and balance multiple work streams to tight deadlines.
• Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies.
• Meet Customer Quality work per program achievements including customer interactions.
• Measure and improve outgoing product quality through product end-of-life.
• Maintaining robust Quality Processes & Quality Management Systems.
• Good oral and written communication capability

Preferred Experience

• Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization.
• Comfortable dealing with customer quality issues that requires structured problem solving and effective communication skills.
• Experience in product quality, reliability, or product engineering, preferably in semiconductor industry. Board level experience is a huge plus.
• Good knowledge of server CPU and embedded architecture, Firmware (example, BIOS) settings, boot process, and BMC for hardware monitoring and management.
• Data analytics of manufacturing and customer data.
• Background with JMP for data analysis and ability to do data modeling/scripting is a plus.
• Experience with semiconductor manufacturing and test flow fab, bump, assembly, test
• Strong understanding of end-to-end system/component/process interactions

Academic Credentials
BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar.

Location:
San Jose, CA

Benefits offered are described:
AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.