Fixed Operations Director

Tallahassee Ford Lincoln is looking for an experienced Fixed Operations Director. What an Amazing Opportunity Large, busy operation with 30 Service bays, additional 12 bays in a separate location, plus a Body shop. Completely remodeled sales showroom and service reception area. Plans for shop expansion in the works We're looking for the right candidate that can help us take advantage of the tremendous growth we are experiencing

Tallahassee FL is a great place to live - college sports, arts and culture, sunshine, close to Gulf Beaches are just just a few of the reasons people are choosing to move here

$180k-$275k+ earning potential with relocation assistance

• Top level Compensation
• Excellent work environment and company culture
• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Vacation/Holidays
• Employee development through training and advancement opportunities
• Employee discounts on products & services

Requirements

• Must have at least 5 years of experience as a Service Manager/Fixed Operations leader
• Ford Service Management experience highly recommended
• Excellent Customer Satisfaction skills and ability to consistently maintain CSI scores above average

Tasks

• Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Holds weekly department meetings
• Directs and schedules the activities of all department employees
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting areas are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains safe work environment.
• Maintains a professional appearance.

If you are interested in learning more about this opportunity, apply today

Job Type: Full-time

Pay: $180, $275,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience:

• Service Management: 5 years (Required)
• Parts : 1 year (Preferred)
• Body Shop: 1 year (Preferred)
• Ford: 3 years (Preferred)

Work Location: In person