IT Help Desk Support Specialist

Position: Help Desk Support Specialist

Location: Norcross, GA (on-site)

GlobalMed Logistix, LLC (GMLx) is a leading healthcare third party logistics company specializing in warehousing, distribution, inventory management and superior customer service. Leveraging over 40 years of experience and expertise in healthcare logistics, GMLx provides companies with the confidence and resources needed to grow their business. GMLx is driven to exceed customer expectations by continuously innovating and improving the skills and resources required to be the most dependable and customer focused 3PL provider in healthcare.

Position Summary: In this role, you will be responsible for supporting the company's hardware and networking systems. Primary focus is on level 1 support, documentation, testing and inventory of all assets. This is a great entry level opportunity for a recent graduate with 2 or less years of experience, who enjoys interacting with others, has a desire to learn, is self-motivated and wants to contribute to the success of a long-standing business.

Responsibilities include, but are not limited to:

• Respond to the needs and questions of local area network users; troubleshoot, diagnose, and fix hardware and/or software problems.
• Function as one of the primary help desk resources for end users and escalate issues when needed.
• Build, install, and upgrade system hardware and software components as required.
• Set up new user accounts; close out old user accounts.
• Perform preventative maintenance procedures; perform system troubleshooting to isolate and diagnose common system problems within Microsoft Windows PCs.
• Communicate standards for use, operations, and train users on software and equipment usage.
• Document and configure all iPads and iPhones.
• Install, maintain, and upgrade computer workstations and software.
• Maintain asset inventory, additions, deletes, changes.
• Ad-hoc IT projects (i.e., cyber-security initiatives, etc.)

Requirements:

Qualifications:

• Associate or bachelor's degree in related field preferred or equivalent combination (1 – 4 years) of education and experience and/or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities commensurate with the essential functions of the role.
• Basic knowledge of and some working experience with local area network design and troubleshooting.
• Basic knowledge of Windows 2016 Server/ Active Directory/ Microsoft Exchange 2019/ Office 365.
• Experience working with and troubleshooting peripherals (scanners, printers, handheld scanners, iPhones, iPads, etc).
• Excellent verbal and written communication skills. Must be able to communicate in writing clearly and concisely.
• Strong organizational, problem-solving, and analytical skills.
• Ability to work independently as well as collaboratively in a team environment.
• Self-motivatedand proactive, with the ability to multi-task.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.
• Excellent documentation skills/strong attention to detail.
• Must be able to handle confidential materials with discretion.

Additional preferred experience:

• Working knowledge of Mobile Device Management via Intune a plus.
• Knowledge of Dell Systems a plus.
• Comp TIA - A+ Certification.

Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: This is a full-time position. Typical work schedule is Monday through Friday during standard office hours of 8am – 5pm.