Digital Product Manager

3 days ago

New York, New York, United States US Tech Solutions Full time $140,000 - $170,000 per year

Duration: 12 months contract

Job Description:

Digital Product Manager - IRA Rollover Experience

We are seeking a strategic Digital Product Manager to drive customer experience improvements and growth for IRA rollover products. This role will focus on optimizing the end-to-end rollover journey to increase conversion rates, reduce friction, and enhance customer satisfaction.

Key Responsibilities:

  • Own the product roadmap for IRA rollover digital experiences, from initial customer inquiry through completion
  • Analyze customer journey data to identify pain points and optimization opportunities throughout the rollover process
  • Partner with UX/UI, engineering, and business stakeholders to design and implement experience improvements
  • Define and track key performance indicators including conversion rates, completion times, and customer satisfaction scores
  • Collaborate with compliance and operations teams to ensure regulatory requirements are seamlessly integrated into the digital experience
  • Conduct user research and testing to validate product hypotheses and inform feature prioritization
  • Work cross-functionally with marketing, sales, and customer service teams to ensure consistent messaging and support throughout the rollover journey

Required Qualifications:

  • 5-7 years of digital product management experience, preferably in financial services
  • Strong analytical skills with experience using data to drive product decisions
  • Understanding of retirement planning products and regulatory considerations
  • Experience with agile development methodologies and product management tools
  • Excellent communication skills and ability to influence stakeholders at all levels
  • This role offers the opportunity to directly impact customer financial wellness while driving meaningful business growth through improved digital experiences.
  • Experience Product manager to represent the Customer / Participant and translate CX / Tech improvements to the Communications domain to ROI:
  • Prioritization of Comms platform enhancements to maximize ROI
  • Definition of detailed requirements on Service Communication Templates
  • Service Communications Roadmap definition
  • Story-telling and executive level presentation skills

Recruiter Details:

Recruiter name:
Ajeet Kumar

Recruiter's email id :

JobDiva ID :: JobDiva #

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