Warranty Specialist

Warranty Manager – Aqua Blue Pools of Charleston

Competitive compensation package - $60k+

Company vehicle provided

Bachelor's degree minimum preferred

What you'll be doing:

• Putting your construction knowledge and construction processes to use on each project to ensure pools are repaired to the highest quality per building codes and municipality requirements - and the standards set by Aqua Blue Pools, exceeding customer expectations each step along the way.
• Manage the repair of quality swimming pools within budget and in a timely manner
• Attention to detail and persistent follow up
• Create schedule and monitor the actual cost
• Communicate timelines, expectations, and completion of repairs that are being performed with the client.
• Oversee subcontractors; relationships, pricing, and expectations
• Coordinate interdepartmentally within the company
• Approval of invoices by sub-contractors
• Provide superior customer service
• Review warranty reports and identify areas for improvement
• Provide internal reporting and projections for inventory
• Oversee and supervise project progress and provide reports on timeline, progress, and adjustments
• Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met
• Interpret and explain technical information to other professionals
• Respond to work delays, emergencies, and other problems
• Managing and motivating team members in the construction department
• Ensuring all equipment needed is in working order
• Ensuring budget costs are not exceeded
• Ensuring processes start and end on time, and efficiently

Quality control

• Conducting site inspections as needed
• Ensuring that each project is completed either on time and within budget, or ahead of time.
• Read and understand construction documents and plans.
• Scheduling and meeting deadlines. Strong time management and organizational skills are essential to success.
• Interact with your team, construction crews, subcontractors and Aqua Blue Pools customers... providing service, recommendations and general guidance. Ensure all company guidelines and procedures are met and exceeded.
• Effectively supervise your team to ensure quality of work, spot checking their workmanship.
• Respond to requests in a timely, thorough, and professional manner.
• Train and supervise your team and crews to ensure quality pool construction standards are met or exceeded.
• Accept on-call service as needed.
• Coach, mentor, train, and continually monitor the team.

As a Warranty Manager in our construction division, you will also need:

• Three years' experience as a construction manager or in a similar position in construction management
• Able to organize, prioritize, and manage time efficiently
• Able to manage a team of employees and multiple projects
• Excellent verbal and written communication skills
• Accurate and precise attention to detail
• Goal-oriented and organized leadership
• Able to analyze problems and strategize for better solutions
• In-depth understanding of the construction industry
• Self-motivated and self-directed

Computer Skills:

• Proficient with Microsoft Office products: Excel and Outlook
• Utilize company-provided devices when working in the field (phone and tablet)
• Utilize company software for project management

Other:

• Organized and able to create multiple timelines, budgets, and schedules
• Knowledge of local, state, and federal building code regulations
• Able to build solid relationships with team members, vendors, and customers
• Have a good driving record
• Maintaining the highest standards in customer-service; ethical and professional conduct
• Knowledge of pools is a plus
• Ensure the team and construction crews are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer issues, and driving positive first impressions for customers when we step onto their property.
• A relentless pursuit of perfection - consistently open to encouragement, training and coaching
• A talent for communicating - on the phone, in writing, and in person
• An impeccable professional appearance

Us.

Aqua Blue Pools is home to a team of motivated pool professionals united by a mission to provide elite customer service and the highest quality pool construction, and have fun doing it We do this for our clients and peers.

We believe in creating a great experience for our customers and peers alike. We stay nimble to evolve in an ever-changing environment. And, we value communication and integrity as essential. We've been doing this since 1991 in the Lowcountry and seek long-term team members who can join in on this journey with us.

You.

Enjoy working outdoors around the beautiful Lowcountry. In the Construction Warranty Manager role, you are a leader in your assigned territory for the Pool Construction Warranty team. Exceeding the customers' expectations and leading your team to excellence are at the top of your list.

Together.

As a team member of Aqua Blue Pools, you will benefit from programs designed to fulfill your life goals, personally and professionally:

• Company vehicle and phone provided
• Health, vision and dental insurance for employee (post-90 days)
• 401k (employer match)
• Maternity and paternity leave options
• Paid holidays and vacation

Making Aqua Blue Pools your work-home means joining a workplace dedicated to creating an environment for you to contribute to the happiness of our customers and your team while we contribute to you.