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Member Services Representative Part Time

2 weeks ago

Saint Paul, Minnesota, United States YWCA Full time

Part-Time Member Services Representative

Join us at our administrative center located in the historic Cathedral Hill neighborhood

Come join our team at YWCA St. Paul and be a part of an organization that is making a difference in our community YWCA St. Paul is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

We currently have part-time opportunity on our Member Services team in our Health and Fitness Center.

Shift Times vary

Health and Fitness Center membership is included.

Exact pay for this position is $16.00.

Our Member Services Representatives deliver exceptional customer service to all members and guests of YWCA St. Paul Health and Fitness Center.

In this role you will:

Fitness Center Member Services – 95%

· Greet and assist members, guests, and program participants in a friendly and professional manner

· Answer phone calls, respond to questions, and provide accurate information on programs, memberships, and services

· Manage member check-ins, account access, sales transactions, and maintain accurate records and reports

· Promote and process sales of memberships, services, and proshop items

· Support administrative tasks such as filing, printing, creating signage

· Monitor and assist with facility cleanliness, restock supplies, and report safety or maintenance concerns

· Assist with locker/towel service tracking and inventory

· Address member concerns promptly and help promote participation in programs and services

· Open or close the facility as assigned

· Perform other duties as needed

YWCA Agency – 5%

Align with and promote YWCA's mission, vision, core values, guiding principles, equity statement, commitment to health equity and contributing to agency communications.

The successful candidate will have:

· At least 6 months of experience in customer service/sales.

· Commitment to providing exceptional customer service to members and guests.

· Comfort and self-confidence in engaging prospective members.

· Strong verbal, written, and interpersonal communication.

· Ability to work with and communicate with people of diverse backgrounds.

· Strong problem-solving skills and self-motivation.

· Strong attention to detail and commitment to accuracy.

· Proficient in Microsoft Office applications and ability to learn and work on databases.

· Ability to maintain confidentiality and manage sensitive information.

· Reliability in attendance and responsibility.

Preferred Qualifications:

· Friendly, reliable, and customer-service oriented

· Comfortable with basic computer systems

· Interest in health, wellness, or community programs

· Ability to multitask in a fast-paced environment

· Gym/Health Club experience

Benefits:

· Gain valuable technology and customer experience in a non-profit setting

· Work with an enthusiastic and dedicated team

· Receive mentorship and guidance from experienced professionals

· Receive free YWCA St. Paul Health and Fitness Center membership for non-specialty services

Working Conditions:

Must be able to walk, sit, stand, kneel, reach, and lift to 25 lbs. continuously during working hours.

Work/Office hours may vary due to specific needs.

If you are looking for an opportunity to make a difference and work in a collaborate environment where we celebrate and appreciate each other, please complete the Employment Application below and forward with resume to:

YWCA St. Paul, 375 Selby Ave., St. Paul, MN 55102

The YWCA St. Paul is an Equal Opportunity Employer and participates in E-verify.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

  • Employee discount

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: In person