Application Engineer

2 weeks ago

Baton Rouge, Louisiana, United States LED FastStart Full time
Job Requirements

Job Summary:

The Application Engineer is responsible for supporting the sales team by providing in-depth technical knowledge and solutions to meet the needs of our valued customers. The Application Engineer must become a subject matter expert on our products or services, and is responsible for generating quotes, processing orders, and delivering top-notch customer support. This multifaceted position is at the core of our customer experience, ensuring our clients receive accurate information, timely service, and effective solutions to meet their needs.

Essential Job Functions / Responsibilities:

  • • Maintain expert-level knowledge of the product's technical features and integration with customer applications.
  • • Respond to customer inquiries promptly and professionally, addressing their questions and concerns.
  • • Build and maintain strong customer relationships to enhance customer satisfaction and loyalty.
  • • Maintain accurate and up-to-date customer records, including contact information and customer notes.
  • • Provide technical expertise and support to the sales team in understanding and selling the company's products or services.
  • • Serve as a technical point of contact for customers, addressing their questions, concerns, and technical issues.
  • • Participate in ongoing training to stay current with product knowledge and sales processes.
  • • Create accurate and timely price quotes for products or services based on customer specifications and pricing guidelines.
  • • Efficiently process customer orders, ensuring accuracy and completeness of all order details.
  • • Monitor and track order status, providing customers with updates and delivery estimates.
  • • Assist customers in making order modifications, including changes to product quantities, specifications, or shipping details.
  • • Resolve order discrepancies, shipping issues, and other customer concerns effectively and in a timely manner.
  • • Maintain accurate records of customer interactions, quotes, and orders in the company's order management system.
  • • Collaborate with other teams, such as the sales, accounting, operations and marketing departments, to ensure effective communication and coordination.

Education and/or Experience:

  • • Bachelor of Science degree (or equivalent education) in an appropriate engineering discipline or the sciences from a four-year accredited college or university.

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