General Manager- DCU Center

POSITION: General Manager

DEPARTMENT: Administration

REPORTS TO: Regional Manager/Regional Vice President/Senior Vice President

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us

THE ROLE

This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations at the DCU Center.

Essential Duties and Responsibilities

• Aggressively promotes the use of the facility to maximize its utilization.

• Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events.

• Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.

• Negotiates and oversees all Collective Bargaining Agreements.

• Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facility.

• Coordinates facility involvement with the City of Worcester, Worcester Regional Chamber of Commerce, Discover Central MA (CVB), the Downtown Worcester BID,  as well as other appropriate agencies

• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.

• Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.

• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.

• Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.

• Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, activity schedules, attendance projections, etc.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.

• Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within an Arena and/or Convention Center.

Skills and Abilities

• Developed successful relationships with organizers of events and various  community interest groups is critical.

• Demonstrated entrepreneurial focus and commitment to the customer and the ability to instill this focus and commitment in all department personnel, in-house vendors, and support personnel.

• Ability to evaluate service delivery, organizational structures, and operating capability, as well as recommending innovative organizational changes.

• Effective written and verbal communication especially comfortable with public speaking.

• Experience in developing and managing the budgets of arenas and/or convention facilities.

• Additionally, possess superior interpersonal and communicative skills to provide professional expertise and guidance to enable the facility owner(s) and tourism officials to consider policy issues in an informed, anticipatory, and timely manner.

• Solid personnel management and labor relations skills.

• Be familiar with, and committed to, relevant goal setting (with accountable benchmarks) and strategic planning processes.

• The individual must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – DCU Center, Worcester, Massachusetts

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.