Patient Care Coordinator

38 minutes ago

Asheville, North Carolina, United States ottobock Full time
Summary Statement

Carolina O&P has served patients in North Carolina and South Carolina for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of , we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve.

We are currently looking for a Patient Care Coordinator at our Asheville, NC location.

Duties & Responsibilities
  • Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
  • Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
  • Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in system in compliance with best practices established by the company.
  • Secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
  • Maintain a clean office work environment including coordination of all office supplies.
  • Handle office petty cash as needed.
  • Perform shipping and receiving of products for device procurement and delivery as needed.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Create and maintain reporting as needed.
  • Ensure customers receive the best service possible and concerns are satisfactorily resolved.
  • Perform other duties as assigned.
Qualifications
  • Proficient in MS Office and databases.
  • Outstanding communication and interpersonal skills.
  • Demonstrated ability in critical thinking and problem-solving.
  • Excellent organizational, analytical, and time management skills
  • High school diploma or equivalent.
  • Two years of office administrative management, preferably in a medical/dental/therapy office.
  • Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
  • Knowledge of Medicare, Medicaid preferred.
  • Customer service experience.
Benefits
  • Medical
  • Vision
  • Dental
  • Health savings accounts with employer contribution
  • Flexible spending account options
  • Company-paid life insurance policy
  • Paid time off
  • Company holidays
  • Floating holidays
  • 100% company-paid short & long-term disability
  • 401k match up to 3.5%

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