Support Manager

Inside the Role

Inside the Role
The Head of Product Engineering Software & Electronics (TT/S) within Truck Technology Group (TT) is seeking a highly capable, organized, flexible and motivated individual for the Support Manager position. The role of the Support Manager is to act as chief of staff, lead strategic initiatives, anticipate and avoid problems, serve as a confidant, and assist with the day to day operation of the organization and executive team. The ideal candidate will be independent and able to exercise good judgement, while working in a fast-paced, global, and multi-cultural environment.

The role is key to driving operational excellence, continuous improvement, and strategy deployment within TT/S. It is also responsible for global communications and identity within TT/S. The Software & Electronics Engineering organization has major locations in Germany, the U.S., and India. Candidates must possess an ability to engage in discussions, facilitate and drive organizational change in a global work environment across time zones, locations, cultures and languages. Frequent interaction with Daimler Truck Board support teams will be required, utilizing strong networking skills.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $133,000 – $170,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTNA

• Ensure topics and documents are prepared and submitted in a timely manner to various steerco's, including TT OpCom, TT PSC SW EE, Truck Board, and Chief Engineering Boards.

• Keep the Collaboration Model up to date and lead extra tasks related to the collaboration model (e.g. employee survey, MS Teams App, Intro to TT/S deck, etc.)

• Together with the Communications Coordinator and Joyful (vendor) act as Head of Comms for TT/S ensuring high quality execution for the monthly newsletter, personnel announcements, social intranet posts, news flashes, LinkedIn group, and other various activations.

• Be the key person to TT communications.

• Work with a high degree of organizational and political intelligence.

• Prepare executive correspondence and presentations.

• Track and assist action items assigned to the leadership team.

• Manage weekly staff and technical meetings by managing the pipeline, preparing agendas, organizing presentations, and sending minutes.

• Support global department events including, but not limited to, town halls, and offsite meetings, summer and winter fests.

• Organize 5-6 strategic executive workshops each year with agenda design, presenter preparation, workshop facilitation, capture document creation, and task follow-up.

• Establish a strong network and cooperate with departments in Daimler Truck & Buses worldwide.

• Indirectly lead the global network of support managers for the leadership team to ensure alignment on tasks, communications, and planning.

• Update and track quarterly goal achievement in JIRA

• Track and prepare for FOH and Cost Down Europe reviews.

Knowledge You Should Bring

• Bachelor's degree in Engineering or related field plus 8 years of relevant experience

• Strong familiarity with Engineering processes and organization

• Technical / Engineering background (acquired through education or on the job)

• Ability to identify and resolve issues quickly across all organizational boundaries

• Previous experience leading projects

• Ability to work independently and possess strong analytical skills to think critically and develop viable business recommendations which support cost and performance goals

• Strong leadership skills and exceptional communication skills

• Ability to work effectively with people at all levels of the organization, across departmental boundaries, cultures, languages and locations

• Proficiency in Microsoft Office software applications, as well as demonstrate a willingness to learn other systems as necessary

• Ability to maintain strict confidentiality

• Ability to travel as needed and to adjust the work hours to work across time zones, including regular early morning meetings.

• Emotional Intelligence and Situational Leadership Style

Exceptional Candidates Might Have

• Previous experience in an executive support role

• German language skills

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

U.S. Visa sponsorship available if you qualify under the following:

• Hold a valid existing Visa (L1A, L1B, L2, TN, H1B, H4 EAD, OPT EAD, CPT)
• Daimler Truck North America employees working under an existing U.S. Daimler Truck North America Visa
• Those eligible for a TN Visa (Canadian or Mexican National working in an Engineering, Accounting or Scientific Technologist capacity with an aligning degree)
• Those eligible for an L-1 (inter-company) Daimler Truck visa under the Corporate Blanket L-1 program would require at least one-year of qualifying experience in the last three years

Additional Information

• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at or toll free For TTY/TDD enabled call or toll free

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