Area Manager

Job Purpose:

The MRI Area Manager has a pivotal role within the organization, focusing on client satisfaction and building strong relationships. This position ensures service delivery exceeds client expectations by fostering a "client-first" attitude and maintaining a clean and orderly environment. The MRI Area Manager leads assigned site supervisors, subcontractors, and cleaning crews, proactively addressing client needs and ensuring operational excellence.

Duties and responsibilities:

The MRI Area Manager is responsible for developing and maintaining long-term relationships with clients while ensuring seamless operations. Key responsibilities include:

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring their expectations are exceeded.
• Proactively communicate with clients, addressing concerns, anticipating needs, and resolving issues swiftly.
• Provide detailed follow-up emails to clients after meetings.
• Liaise with Property Management teams to coordinate facility-related functions.

Operational Oversight:

• Ensure all facilities maintain a clean and orderly environment, aligning with client standards.
• Manage equipment and supply inventory to meet budgetary and operational requirements.
• Schedule and oversee special services, ensuring work orders meet accounting deadlines.
• Conduct monthly on-site quality inspections (MRI QMR) alongside client site supervisors.

Team Leadership:

• Recruit, train, and supervise site supervisors and cleaning crews, ensuring adherence to policies, procedures, and safety requirements.
• Evaluate team performance and implement corrective actions or provide additional training as necessary.
• Step in to fill supervisory roles or cover staffing shortages when required.
• Create and share weekly work plans with direct supervisors.

Administrative Responsibilities:

• Utilize management tools, including MRI QMR, Paycom, Outlook, Excel, and Word, to streamline operations.
• Manage payroll reports, work orders, scheduling, and training needs.
• Oversee employee hiring, terminations, and timekeeping processes.
• Maintain compliance with OSHA standards, including managing SDS, PPE, and safety procedures.

Collaboration and Reporting:

• Attend scheduled meetings and training sessions with Property Management leaders.
• Report client needs, concerns, and resolutions to the MRI Regional Manager.
• Maintain organized inventory closets and shop areas for operational efficiency.

Qualifications:

Experience:

• Minimum of two years of management and training experience in janitorial or facility management services.
• At least two years of hands-on janitorial experience, including supervising crews and implementing preventive programs.
• Direct customer service experience for a minimum of two years.

Skills:

• Strong customer communication skills with a professional and positive demeanor.
• Proven ability to lead and motivate teams.
• Bilingual proficiency in Spanish and English is preferred.
• Knowledge of restroom sanitation, office cleaning, carpet care, hard floor care, equipment maintenance, and chemical usage.

Certifications:

• OSHA training certification or the ability to obtain certification.
• Valid driver's license and the ability to travel as required (including by plane).
• Ability to pass background checks and drug testing.

Working Conditions:

• Requires daily computer use, driving to client facilities, and conducting site visits.
• Physical activities include standing, walking, kneeling, crouching, and lifting to 50 lbs.
• Occasional nights, weekends, or out-of-state travel may be required.
• Ensures the maintenance of organized inventory closets and shop areas.

Physical Requirements:

• Ability to sit, stand, walk, and lift heavy objects for extended periods.
• Regular driving to and from client facilities.

Direct Reports:

• MRI maintenance supervisors, site supervisors, subcontractors, and cleaning crews.