QC Analyst with CRM

Job Title: QC Analyst with CRM

Duration: 6 Months

Location: Middletown, PA/Occasionally Onsite

Note:

• One week onsite per month in Middletown, PA.

Job Description:

Follow the PTC's SDLC process to achieve goals in a timely manner, maintain quality and keep production cost low.

• Attend detail designed of functionality review and provide feedback, to gather testing requirement and review documentation.
• Develop and define test strategies, test plans, test case designs, test cases and test scripts, mapping test cases with requirements within Azure DevOps as directed by the PTC.
• Perform functional testing, integration testing, regression testing, data migration testing, hardware testing (credit card machine for payment, tag scanner for inventory module). Backend testing, IVR testing, regression testing, interface testing, system acceptance testing and UAT testing.
• Discuss risk factors with the stakeholders for each bug and provided transparent information and recommendations before the production release.
• Participate in regular project status meetings related to testing.
• Be an advocate of Quality Assurance, Continuous Improvement and industry recognized Best Practices.
• Build, implement, and champion quality assurance principles and maintain the quality of delivery.
• Monitor the QA activities, test execution, bug tracking including root cause analysis, test metrics, and identifying areas of possible improvement.
• Execute all aspects of quality assurance and testing to ensure the highest possible quality in software and other IT systems releases into the production environment.
• Communicate clearly and work with QA Lead to provide feedback on system, integration, regression, and UAT testing items, including security and data needs.
• Ensure procedures are followed with a high degree of quality in creating user stories, tasks, test cases, and bugs.
• Actively track quality assurance metrics, by preparing queries and reports using ADO functionality.
• Provide feedback for production deployment review relating to production deployments readiness.
• Complete project related tasks consistent with PTC and PMO guidelines.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as assigned by the PTC.

Desired Skillset:

• Experience in API Testing, Data migration, Report testing, Back-End Testing (ORACLE SQL/Microsoft SQL).
• 8+ years of experience in Quality Assurance.
• 2+ years' experience in working with CRM Applications.
• Experience in Azure DevOps, Test Management, Task Management, Team Management, Product Management.
• Experience in Writing Test Plan, Test Case and keep update as requirement is update.
• Experience of End-to-End Testing, Performing Functional Test, Regression Test, Interface Testing, Integration Test, Performance Test, Migration, ETL, Backend Tests and API Testing. Experience in Internal Application (CSR application), Web Application, ERP, Banking, Retail, Finance and Tolling domain,. API, SQL Server, Oracle, TOAD Testing.
• Experience in working with diverse industries such as Finance and Banking.
• Excellent communication, and Interpersonal skills.
• Ability to work effectively independently and with a team and can work as initiative-taker and highly organized.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Additional beneficial skills include: o Enterprise Business Solutions, specifically SAP projects. o ITIL / ITSM practices and methodologies.

Certifications / Education:

• Bachelor's degree in business management or information systems.
• Equivalent combination of education and/or experience may be accepted.