Current jobs related to Billing Leader- Utilities Department - Port Saint Lucie, Florida - City of Port St. Lucie

The City of Port St. Lucie is an equal opportunity employer.

This position requires the applicant to successfully pass a drug screening.

Please note that this is an external job posting intended for non-city employees. If you are a current city employee applying through this posting, your application will not be reviewed with other internal candidates. In order to be considered with internal candidates, please apply on the internal posting by clicking
HERE
.
This position is considered an "Essential Position" for the purpose of Emergency Management. Emergency duties will be assigned as needed. This position requires 24 hours a day, 7 days per week availability during City of Port St Lucie emergencies, as determined by City Administrators, Emergency Manager or City Officials.
Moderately complex accounting work with daily reporting, auditing, and balancing detailed accounts with advanced Excel formulas. Requires frequent use of tact, discretion, initiative, independent judgement, and general knowledge of policies and procedures of the department and organization. Provides direction and guidance to billing staff, acting in a supervisory capacity when needed to assign tasks, monitor performance, and resolve work-related issues. Assists Billing Clerks with training, auditing, balancing daily work, and has the ability to back-up Billing Clerks. Interacts with other departments, title companies, vendors, and customers involving billing issues. Facilitates the development of public trust and confidence in the City's Utility.

The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintaining high levels of work and productivity by generating innovative solutions to work situations.
• Working knowledge of the City's Code of Ordinances related to the Utility Systems Department.
• Reconciles daily journals and monthly statistics reports for accuracy.
• Trains and leads new employees on billing, customer service procedures, maintenance and Utility related computer systems.
• Performing audit of variety of records, work performed by Billing Clerks, and reports throughout billing software and assist in resolving any oddities.
• Processes and balances various forms of accounts receivable payments from paper checks, wires, bank to bank files, and credit card payments for customers' Utility accounts.
• Assisting other departments, title companies, vendors, and customers on Utility related issues.
• Maintaining up to date standard operating procedures and provides training to clerks as needed.
• Assist the Billing Supervisor with testing billing system upgrades and other Utility projects/programs that are reliant on the billing software.
• Assist the Billing Supervisor with the implementation and testing of all rates
• Assist with daily, weekly, and monthly scheduling of tasks for Billing Clerks.
• Assists Billing Supervisor with ensuring all Utility bills are prepared correctly and sent to our outsourced printing/mailing vendor in a timely manner.
• Processes and assembles data for computer input. Fills in for Billing Clerks as needed.
• Balances detailed accounts with control.
• Performs related work as requested or assigned.
• Works in conjunction with Water Distribution and Sewer Collection divisions to ensure daily coordination of workflow between Billing and Meter Reading areas.
• Maintain professionalism at all times in communicating with the public and other departments.
• Check and approve adjustments for customer accounts created by Billing staff, adhering to Utility Department's Water/Wastewater Adjustment Policy Guidelines.
• Assist Billing Supervisor with auditing complex accounts such as re-use and Guaranteed Revenue Accounts.
• Provide Meter Data Information to Data Systems Analysts when needed.
• Assist Billing Supervisor with monitoring, researching, and collecting bad debts. Work closely with Collection Agency.
• Other duties as may be assigned.

THIS POSITION REQUIRES SHIFT WORK, SCHEDULED/UNSCHEDULED OVERTIME, INCLUDING EVENINGS, WEEKENDS AND HOLIDAYS AND/OR IMMEDIATE RESPONSE TO EMERGENCY CONDITIONS.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience
Graduation from an accredited high school or possession of an acceptable equivalency diploma required. Minimum three (3) years of customer service, billing, or accounting experience is required, one (1) of which is in a Utility billing environment. Supervisory or leadership experience in a Utility industry or other government agency is preferred. Possession of valid driver's license and maintenance of clean driving record required with the ability to obtain a valid Florida driver's license within 30 days from date of hire.

A comparable amount of training, education or experience may be substituted for the minimum qualifications.

Knowledge, Skills & Abilities

• Thorough knowledge of Utility billing rules, regulations, policies and procedures.
• Extensive knowledge of data on daily, monthly and year-ending system reports.
• Ability to keep statistics and prepare/provide monthly statistics reports with such records.
• Advanced knowledge of Microsoft software which include the following: Excel, Word, and PowerPoint.
• Ability to enforce the City Ordinances with tact, and courtesy.
• Ability to use a 10-key calculator proficiently.
• Ability to apply such knowledge to work problems.
• Ability to acquire knowledge of the rules and regulations relative to accounting records.
• Ability to operate office machines.
• Ability to make mathematical calculations with reasonable speed and accuracy.
• Ability to type at a prescribe rate of speed.
• Ability to understand and carry out moderately complex oral and written instructions.
• Ability to read well and communicate effectively in writing and orally.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to work independently and in a team environment.
• Ability to establish and maintain effective working relationships with employees and the public.
• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.
• Ability to follow through with assigned tasks.
• Ability to focus on the positive in every situation.
• Ability to model respect for individuals, teams, and the organization.
• Ability to stay centered when challenged.
• Ability to establish and maintain the trust and confidence of the department and public.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Documentation Requirements
Please Read Carefully

Applicants, including City of Port St Lucie employees, must upload and submit attached copies of their education credentials with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile, but they will not attach automatically, and you will be deemed ineligible without the proper documentation.
**ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.

THE FOLLOWING DOCUMENT(S) ARE REQUIRED AT THE TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:**

• Proof of education in the form of a diploma, degree, or transcripts. Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diplomas/degrees are not accepted. Audit/Academic reports are not accepted as substitutions for college transcripts.
• Driver's License: A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application; however, within thirty (30) days from the date of hire, a State of Florida Driver's License (Class E or higher) must be presented.
• Approved Credential Evaluation Agencies:

Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:

• An accredited four-year college or university in the United States, OR
• A current member of the National Association of Credential Evaluation Services (NACES), OR
• A current member of the Association of International Credential Evaluators (AICE), OR
• A recognized Professional Organization

For an additional list of approved credential evaluation agencies, visit the Florida Department of Education

**It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear, and legible for eligibility determination or risk being disqualified.

Applicants, including City of Port St Lucie employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes will not be reviewed in place of the employment application.

It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications when submitting application(s); failure to do so may result in disqualification.**