IT Operations Assistant SSA4

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANISATIONAL CONTEXT

This post is based in Beirut CO and the incumbent is to report to the IT Operations Officer. The job holder will be responsible for successful delivery of operational objectives .

JOB PURPOSE

Under the direct supervision of the IT Operations Officer, the incumbent will deliver a wide range of processes and activities to facilitate effective service delivery in the area of Information Technology. The duties include but not limited to: standard software and hardware support services; monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services; installation and decommissioning of computer equipment and software as needed; acting as the initial focal point of contact for the help desk, responsible for tickets assignment and escalation. The incumbent will support with Asset Management tasks and will be traveling to the filed offices and warehouses for user support and network upgrades.

DURATION: 3 months (renewable based on business need and performance)

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
• Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
• Respond to basic queries about technology and systems to support the correct application of technology.
• Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
• Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
• Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
• With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education. University degree in Information Technology, Computer Engineering or other related field is desirable.

Experience: At least four (4) years of progressive experience in the IT support, system administration and networking with one (1) year of experience directly linked to helpdesk and ticketing systems support.

Language: Fluency in both oral and written communication in English and Arabic languages.

Required Skills, knowledge and qualification:

• Experience in Microsoft Office 365 applications and products.
• Very good Knowledge of IT infrastructure and networking concepts
• Experience in helpdesk procedures and ticketing systems including resolving hardware and software-related problems.
• Experience with server administration and maintenance
• Strong customer service and communication skills are crucial for this position
• Willingness to learn with high adaptability to new changes and technologies
• Ability to meet deadlines and follow clear instructions

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.