Care Guide Lead

1 week ago

Salt Lake, Utah, United States Nomi Health Full time $60,000 - $90,000 per year

We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn't broken — it's the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need. 

We're rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country. 

We are seeking a Care Guide Lead to join our team in Salt Lake City, Utah. You will be passionate about helping others, thrives in dynamic environments, and is ready to lead a team of Care Guides in delivering exceptional service and support.

You will be a compassionate leader who can inspire and guide a team, while also rolling up their sleeves to support patients and providers directly. You'll play a key role in shaping the member experience and driving operational excellence.

How You Will Make an Impact
  • Lead, coach, and support a team of Care Guides, ensuring high performance, engagement, and alignment with Nomi Health's mission.
  • Monitor and respond to incoming calls, emails, and chats in a friendly, timely, and HIPAA-compliant manner.
  • Serve as a point of escalation for complex member or provider issues, ensuring resolution and satisfaction.
  • Identify member needs, clarify information, research issues, and provide effective solutions and alternatives.
  • Oversee daily workflows and ensure team coverage across inbound/outbound communications.
  • Conduct regular team huddles, performance check-ins, and training sessions to foster continuous improvement.
  • Maintain accurate and thorough documentation in the Care Management software.
  • Ensure compliance with HIPAA and PHI regulations across all team activities.
  • Collaborate cross-functionally with other departments to improve processes and member outcomes.
  • Perform other related duties as assigned.
What We Are Looking For
  • High school diploma/GED required; associate or bachelor's degree preferred.
  • 2+ years of customer service experience, ideally in healthcare or a related field.
  • 1+ year of leadership or supervisory experience, with a proven ability to motivate and manage a team.
  • Solid understanding of the healthcare industry (insurance, medical benefits, billing, etc.).
  • Proficiency with Microsoft Office, messaging apps, and CRM or care management platforms.
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professional demeanor and empathy when assisting members experiencing challenges.
  • Willingness to cover on-call shifts and support team scheduling needs.

Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We're a team of 300+ people who show up every day with the same mindset: don't settle for "that's just how it is." Real change happens when you challenge the system, cut through the excuses, and build something better together. 

  • Home Care Lead Scheduler

    3 days ago

    Salt Lake, Utah, United States ComForcare Home Care Full time

    Join Our Caring TeamAt ComForCare Home Care, we're all about compassion, teamwork, and making a difference every day. We're looking for a Lead Scheduler who's organized, positive, and loves helping people. This is a key role in keeping our caregivers and clients connected — and ensuring our team runs smoothly.What You'll DoCreate and manage caregiver/...

  • Healthcare Operations Lead

    6 days ago

    Salt Lake, Utah, United States Nomi Health Full time

    We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn't broken — it's the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.  We're...

  • Technical Lead/Solutions Architect

    2 weeks ago

    Salt Lake, Utah, United States CapTech Full time $120,000 - $180,000 per year

    Company DescriptionCapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through the power of technology. At CapTech, we're passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong...

  • Lead Production Technician

    1 week ago

    Salt Lake, Utah, United States Curaleaf Full time $20 - $23

    At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.Join us at Curaleaf to be part of a high-growth, purpose-driven company...

  • Lead Production Technician

    2 weeks ago

    Salt Lake, Utah, United States Curaleaf Full time $40,000 - $60,000 per year

    At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.Join us at Curaleaf to be part of a high-growth, purpose-driven company...

  • HVAC Lead Install Technician

    2 weeks ago

    Salt Lake, Utah, United States Blue Collar Services Full time $83,200 - $104,000 per year

    Lead HVAC Installer – Residential & Light CommercialSalt Lake City, UT$40–$50/hr DOE + Benefits We are looking for an experienced Lead HVAC Installer to join our growing team in Salt Lake City. This role is ideal for a skilled installer who takes pride in craftsmanship, enjoys leading a team, and thrives in a professional and high-quality service...

  • Lead Electromechanical Technician

    1 week ago

    Salt Lake, Utah, United States First Quality Full time $75,000 - $85,000 per year

    Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S....

  • Lead Electromechanical Technician

    2 weeks ago

    Salt Lake, Utah, United States First Quality Full time

    Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and...

  • Lead Technician

    1 week ago

    Salt Lake, Utah, United States The Archetype Strategy Full time $60,000 - $75,000 per year

    Location: TBDReports To: Foreman / Supervisor / Project ManagerJob Type: Full-TimeTravel Required: [As applicable]Position Summary:We are seeking an experienced and motivated Lead Technician to manage and guide a team of 10–30 technicians on infrastructure projects within a fast-paced data center environment. This position requires strong leadership,...

  • New Homes Outreach Lead

    2 days ago

    Salt Lake, Utah, United States Resource Innovations Full time

    Resource Innovationsis seeking aNew Homes Outreach Leadto join our growing team in Salt Lake City, UT. As a New Homes Outreach Lead with Resource Innovations, you will engage with builders, contractors, and other market actors in the Intermountain West region to promote utility rebate energy efficiency programs. The successful candidate will have strong...