Government Program Support Specialist

Company Description/Details:

Our client is a trusted, nationwide leader in customer experience outsourcing solutions. With over 45 years of experience, they specialize in enhancing the constituent experience for complex state and federal programs using a powerful blend of technology, expertise, predictive analytics, and industry-leading training. This ensures the people we serve get the information they need, when and how they need it, all while improving program outcomes and optimizing cost-efficiency.

The Customer Service Representative serves as the primary point of contact for taxpayers on behalf of the State of New Jersey. In this role, you will provide accurate, courteous assistance related to Property Tax Relief programs as well as other call types assigned by the Division. Representatives must stay current on all division policies and procedures to ensure they can deliver clear, complete, and compliant information. Success in this position requires strong communication skills, exceptional customer service, and the ability to support constituents with professionalism and accuracy.

Important Details
:

• 3-month temporary position (Possible extension up to 6 months)
• Moorestown, NJ
• $17/Hour Pay
• 401K retirement savings, healthcare coverage, supplemental coverage
• No prior tax experience needed (3-week training program included)

Responsibilities

• Provide accurate, professional support to taxpayers calling the New Jersey Property Tax Relief Hotline.
• Review, analyze, and update taxpayer accounts, ensuring applications and information are complete and correctly filed.
• Process filings, account adjustments, and address updates on behalf of taxpayers when appropriate.
• Communicate refund details, required documentation, and mailing instructions needed to complete processing.
• Send requested forms and ensure all customer service standards are consistently met.
• Monitor and report emerging call trends or issues to management promptly.

Qualifications

• A High School Diploma or equivalent
• 6 months of prior customer service experience

Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.