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Mobile Member Service Representative

2 weeks ago

Newark, Delaware, United States MojoTech Full time $40,000 - $60,000 per year

Founded in 2008, MojoTech is a product strategy and software development company that serves clients across North America. We integrate strategy, engineering, and design to create results-driven digital products and experiences. We partner with companies to discover, define, design, and build tomorrow's innovations, empowering them to unlock future market potential, maximize returns on innovation, and drive transformational change.

We are looking for a Mobile Member Service Representative to join our team at MojoTech. As a key member of the Member Services department, you will be responsible for providing exceptional customer service to our mobile app users. Your primary objective will be to assist members with any questions or issues they may have, ensuring a positive experience with our platform.

Responsibilities:
  • Respond to member inquiries via phone, email, and chat in a timely and professional manner
  • Assist members with troubleshooting technical issues related to the mobile app
  • Educate members on the features and functionality of the mobile app
  • Document member interactions and feedback to improve overall service quality
  • Collaborate with cross-functional teams to address member needs and concerns
Qualifications:
  • High school diploma or equivalent
  • 1+ years of customer service experience, preferably in a mobile app environment
  • Strong communication skills, both written and verbal
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in using mobile devices and apps

If you are passionate about providing exceptional customer service and enjoy helping others navigate mobile technology, we would love to hear from you. Apply now to join our dynamic team at MojoTech

The pay range for this role is:

USD per hour(Remote (Newark, New Jersey, US))