Managing Director, South Coast Plaza

The Team:

The Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Regional Vice President Retail - Pacific West and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Managing Director is responsible for successfully running all aspects of the business including building sales, identifying opportunities, client development and service, coaching and counseling of staff, operational controls, etc. 

All other duties as assigned by the supervisor.

About the Role: 

• Oversees management team and ensures that they are well informed, trained and aligned in approach
• Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management
• Maintains at all times high morale and drive to achieve results
• Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the boutique
• Manages the buying through preparation, strategy and execution of the buy
• Ensures the highest level of service, coaching staff and management for increased performance
• Conducts/supervises the monthly touch base sales coaching process, effectively coaching for optimal results
• Addresses all issues effecting the boutique in a timely and thoughtful manner, delegating and following up as necessary
• Effectively partners with all corporate departments, metier heads etc. to make sure the boutique is well supported in achieving its goals
• Maintains an active database of candidates for boutique. Recruits, interviews and selects appropriately
• Embraces and supports all company initiatives, contests, programs 
• Full responsibility for P&L, sales goal and inventory results
• Full responsibility for training of staff, communication and adherence to policy
• Maintains active HR notes on team performance and is responsible to write annual evaluations for direct reports in addition to guiding managers for all boutique reviews
• Manage stock for qualitative and quantitative maintenance respecting best sellers, aged inventory, and MOS guidelines
• Active partner with Communications Team to organize relevant Events that build client relationships and reflect the spirit of the House
• Work closely with VM team to ensure exceptional standards are always respected and new product stories are always highlighted
• Be fully aware of market trends and ensure Floor Managers conduct regular competitive shopping

Supervisory Responsibility: 

YES

Ability to represent Leadership of entire store. Observant of support team, and Guard team productivity and adherence to policy.  Ability to gain partnership on store needs, and lead the team. 

Budget Responsibility: 

YES

P&L responsibility and responsibility for meeting sales and budget plan and adhering to payroll budget.  Also responsible for shrinkage and loss prevention company goals. 

Decision Making Responsibility: 

YES    

Client Services, Policy interpretation, Recommendation for hiring and promotion, Buying decisions, Merchandising efforts, etc.  

About You: 

• Minimum 5 years prior Store Management experience, or flag ship Assistant Store Manager Experience
• Previous buying experience relative to Managing Director responsibility
• Individual Management of multi person teams
• Prior reporting functions to Executive management and Merchant levels
• Bachelor's Degree preferred
• Demonstrated experience running a high volume store
• Driver of sales, enthusiastic, high energy. Natural and dynamic leader of a team 
• Impeccable standards of service and experience with a luxury/quality seeking clientele 
• Natural elegance in communication to all levels with particular experience interacting with high level company executives and handling frequent store visits 
• Proven ability to supervise and develop other high level members of store management 
• Operationally sound 
• Strategic, open to new ideas, not fearful of change 
• Ability to motivate and maintain morale of team even in challenging circumstances. Is not afraid of conflict. 
• Good delegator with excellent follow up skills but able to truly empower other managers 
• Ability and desire to form strong partnerships across the organization. Sees the value in others opinions
• Great sense of personal style and passion for our brand and heritage 
• Sensitivity to a multi-cultural environment and experience working with France or other European brands 
• Exceptional merchant with previous buying experience and strength in managing buying process preferred 
• Sense of humor. Does not take self too seriously or demonstrate arrogance. Humble nature, refined, understated, discrete 
• Kind but effective management style. Does not manage by fear or intimidation. 
• Comfortable with fast paced environment. Ability to prioritize effectively.
• Knowledge of French language helpful
• Travel required, 4-5 weeks annually to Paris
• Ability to lift between 0-25 lbs. without assistance.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

The range for this role is $153,651 - $199,252. Actual rates are determined based on the job, location, and individual experience. 

Company Overview: 

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here.

Our Commitment: 

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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