IT Asset Management Specialist I

The IT Asset Management Specialist I is responsible for provisioning, imaging, and shipping laptops and other end-user equipment, as well as providing front-line technical support to users. This role blends physical hardware support with traditional Tier 1 service desk responsibilities. The ideal candidate is detail-oriented, organized, and customer-focused, capable of managing both task-based workflows and live user support.

Essential Functions and Work Responsibilities:

• Receive, inventory, and prepare IT hardware for deployment (e.g., laptops, phones, accessories)
• Image, configure, and ship end-user devices following documented procedures
• Maintain stock levels, shipping logs, and documentation related to hardware provisioning
• Handle incoming IT support requests through ticketing platform, phone, or walk-ups
• Troubleshoot basic hardware, software, and connectivity issues
• Escalate complex issues or trends following team procedures
• Provide timely updates and communication with users about open tickets
• Use knowledge base resources and contribute updates to documentation
• Coordinate with other IT staff for escalations, handoffs, or delivery timing
• Participate in team meetings and training sessions

Travel Requirements:

Estimated 0–5% time spent:

• Local travel may be required for equipment pickup or delivery between sites
• No regular overnight travel required

Qualifications:

• High school diploma or GED required; associate degree or IT certification preferred
• 1 year of experience in a technical support or warehouse/shipping role preferred
• Familiarity with imaging software and hardware configuration
• Experience with service desk or ticketing systems
• Basic understanding of IT hardware (laptops, peripherals, phones)
• Ability to follow detailed documentation and procedures
• Strong organizational skills and attention to detail
• Comfortable lifting up to 40 lbs and standing for periods of time

Licensure, Certification, Registration or Designation:

• CompTIA A+ or equivalent – Preferred
• ITIL v4 Foundations – Preferred

Skills and Abilities:

• Strong communication and customer service skills
• Basic troubleshooting ability
• Organizational and time management skills
• Ability to prioritize tasks and follow through on commitments
• Willingness to learn new tools and processes
• Comfortable working in a fast-paced, task-driven environment

InnovAge Service Standards Requirements:

Safety, Accountability, Caring, Integrity, Quality

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity.  InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.