Patient Scheduling Team Lead

7 days ago

Fort Myers, Florida, United States Radiology Regional Full time
:

Now Hiring – Patient Scheduling Team Lead

Location: Fort Myers, FL – On-site (3660 Broadway)

Status: Full time

Shift: Varies Monday-Friday 8:00am-5:00pm

Radiology Regional is one of the largest physician-driven diagnostic imaging providers, with 13 imaging centers, in Southwest Florida. We are seeking a patient scheduling team lead with a passion to care for others in the communities we serve. For over 50 years we have earned trust and confidence because of their patient care experience.

Job Summary for Patient Scheduling Team Lead:

The patient scheduling team lead oversees a group of scheduling associates and serves as their point of contact for trouble shooting scheduling questions and concerns. They work with the scheduling supervisor to hold the team accountable, maintain a high level of scheduling accuracy, and optimize modality schedules. Train, manage and develop team members.

  • Expert in one or more assigned modalities and knowledgeable in all modalities/exams to provide coverage as needed.
  • Oversees assigned scheduling associate staff.
  • Adjust scheduling staff assignments daily as needed, maximize scheduling resources, and anticipate staffing needs to always ensure appropriate coverage throughout the day.
  • Communicate to scheduling associates their individual performance, including call volume and length of calls to keep the department on par with goals and expectations.
  • Silent monitor individual scheduling associate calls to observe employee efficiency, technical accuracy, and conformity to company guest service standards.

Requirements:

Required -High School Diploma or GED

Experience Required:

  • One or more years' experience operating a telephone within a high-volume customer service/call center environment; preferably within a healthcare setting.
  • Customer service experience
  • Excellent typing/clerical proficiency.
  • Skilled in Microsoft Office applications.
  • Must be able to communicate articulately and comprehend written and verbal communications.

Radiology Regional is an Equal Opportunity Employer.

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