Data Analyst

4 days ago

Irving, Texas, United States The Intersect Group Full time

Job Title: Marketing & Merchandise Analyst – C-Shopper

**This position is a 9 month contract opportunity that cannot support C2C or any form of sponsorship**

Position Summary:

The Marketing & Merchandise Analyst will work across various
C-Shopper development initiatives
, partnering with the C-Shopper team, internal data teams, and Circana/IRI personnel. This role focuses on driving adoption and impact of the
C-Shopper Customer Insights platform
among internal and external users, delivering actionable insights to improve decision-making and business performance.

Key Responsibilities:

Platform Development & Adoption

  • Assist in C-Shopper platform enhancements to maximize value for internal and external stakeholders.
  • Act as a
    subject matter expert (SME)
    and Customer Success resource for the C-Shopper team.
  • Drive internal adoption of Customer Insights tools across Marketing, Merchandising, Loyalty, Operations, and Finance teams.

User Engagement & Training

  • Coordinate and conduct onsite and virtual meetings with internal teams.
  • Deliver training sessions and provide Help Desk support for assigned user groups.
  • Initiate ongoing interactions with user groups to share insights and best practices.

Analytics & Insights Delivery

  • Produce analytics projects and presentations to support internal and external business needs.
  • Provide guidance and case studies demonstrating high-value insights for user groups.
  • Partner with user teams to act as the
    voice of the customer
    , influencing customer-centric strategies.

Customer Success & Support

  • Manage onboarding and ongoing support strategies for internal users.
  • Support external supplier projects with ad hoc analytics and presentations.
  • Define and track metrics for program impact, customer satisfaction, and platform usage.

Continuous Improvement

  • Anticipate and remove barriers to project success.
  • Conduct evaluations and gather feedback from user groups to improve adoption.
  • Monitor market and customer trends to enhance user experience and operational excellence.

Qualifications:

  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation abilities.
  • Ability to manage multiple projects and collaborate across teams.
  • Familiarity with customer insights platforms and retail analytics preferred.

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