Associate Field Automation Engineer

As an Associate Field Automation Engineer (AFAE) for Tecan, you will be a core part of our customers' experience. Our FAEs are responsible for the installation, development, and implementation of applications, integrations, mechanical service, customer training, and sales demonstrations of applications on Tecan liquid handling platforms, including EVO and/or FLUENT.

In this role, you will have direct and daily interaction with customers, Sales, and other Field Automation Engineers to resolve problems, offer advice, and provide solutions. There is also interaction with the Operations and QA/RA Departments to aid with customer situations.

Key Responsibilities:

• Performs instrument installation, integration of third-party devices, and development of software applications by writing Evoware and/or Fluent scripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.
• Performs complex software application development, including developing liquid classes, and device integration at customer sites.
• Provides customer training on use, application development maintenance, and troubleshooting.
• Share information from unique problems or specialized training with the FAE Team and the Tecan organization.
• Performs complex demonstrations and installs.
• Ability and willingness to maintain a travel schedule and to travel on short notice.
• Complete essential service records according to company policy.
• Maintains appropriate parts inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
• Provides backup service support outside of assigned territory as needed.
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

Skills:

• Ability to work well under pressure and to multi-task
• Strong organizational skills
• Strong follow-up skills
• Ability to complete all tasks assigned in a timely fashion
• High level of commitment and initiative
• Willingness to disseminate new information obtained to automation team members
• Professional phone etiquette is required.
• Ability to interact effectively with diverse groups inside and outside of the organization
• Ability to work effectively with customers
• Ability to manage time effectively
• Ability to travel up to 60% of the time
• Dependability is a must.
• Excellent written and oral communication skills (including legible handwriting).
• A desire to make a difference
• Proven team player

Experience:

• BS degree in Life Science or Computer Science or equivalent industry experience
• A minimum of 3 years of laboratory experience working with Evoware, Fluent, Magellan, and other Tecan
  software is desired.
• A minimum of 3 years of robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience a plus
• Well-developed PC skill level, including MS Windows 2000/XP, Windows 7, WIN10, and Office Suite.
• Possess a valid driver's license

Our purpose.

At Tecan, we are driven to improve people's lives and health. We do this by empowering our customers to scale healthcare innovation globally, from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services, and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count.

Our values - trust, highest standards, and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.