General Product Manager, VP, Small and Mid-sized Business Payments

JOB DESCRIPTION

As a General Manager in the Small and Mid-sized Business Payments team, you will play a crucial role in shaping product strategy and performance reporting for payments products focused on our Small Business and Commercial client segments. In this role, you will need to be highly organized, self-motivated, and a strong strategic thinker. Your ability to communicate effectively and focus on execution will be key to your success. Additionally, your superior influencing and relationship management skills will enable you to build strong connections and drive results.

Job Responsibilities

• Establish the product portfolio strategy and collaborate with product managers to identify OKRs (objectives and key results)
• Drive strategic projects and work across product, analytics, and research teams to structure complex business problems and find solutions
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to assess product performance and drive prioritization of future initiatives
• Manage executive updates and communications to senior firm leaders and stakeholders; track production schedule of key team deliverables and critical follow-ups
• Track, monitor, and synthesize insights on industry trends and competitive dynamics across the payments landscape

Required qualifications, capabilities, and skills

• Bachelor's degree
• 7+ years of experience in strategy, product, or a related role
• Ability to think strategically and connect the dots to the bigger picture, while being comfortable diving into details to ensure successful execution
• Excellent analytical skills and ability to present fact-based recommendations clearly, logically, and concisely
• Demonstrated ability to manage multiple initiatives to completion under concurrent, rigorous, and regulatory deadlines in a fast-paced dynamic environment

Preferred qualifications, capabilities, and skills

• Master's/MBA degree
• Thorough understanding of small business customers and their needs

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.