Store Manager

Purpose

The Store Manager is responsible for creating an excellent shopping experience for all customers, driving sales growth & profitability and establishing an engaging work environment for all team members. The Store Manager leads an assigned retail store ensuring and maintaining store operational standards, key performance metrics and targets set forth by the company. The Store Manager provides leadership to the full store team resulting in excellent daily store conditions, positive work environment in a manner that maximizes sales & profitability and provides an excellent, unique, and satisfying shopping experience for customers and employees. The Store Manager is directly responsible for recruitment, selection, training, motivation, coaching and developing their store team members to ensure we retain the best store teams and deliver best in class store operations. The Store Manager ensures all store team members comply with all company policies and procedures, along with all City, State and Federal requirements.

Responsibilities

• Provides leadership, coaching and development to their store team members regarding their tasks, duties, role requirements and performance standards
• Creates positive, safe, and clean store environment for team members and customers where they enjoy working and shopping
• Recruits talented, highly motivated, committed team members with positive attitudes who possess the skills and behaviors to successfully complete the role requirements using the established process, tools and resources set out by the company.
• Trains, develops, mentors, and coaches all team members to success within their roles today and into the future by upskilling them using best practice tools and techniques
• Takes genuine interest in the growth, development, and success of all team members through rigorous; job screening, feedback, teaching, mentoring, and progressive disciplinary actions as required to ensure performance standards are met
• Consistently and effectively communicates across all stakeholders, including but not limited to store team members, District Managers, Regional Directors, and other field team members
• Ensures the store operates according to the operational standards set forth by the company that maximizes sales, profits and a world class shopping experience for our customers
• Provides leadership that results in excellent daily store conditions to include, but not limited to, required daily produce/meat/center store department operations that fully adhere to company's operational standards and programs
• Maintains a clean, safe and secure work environment by owning the daily execution of Food Safety, Health & Safety and Compliance policies and practices in line with Company, Federal, State or City requirements
• Responsible for key metrics of store operations, including sales, customer counts, margins, labor productivity, shrink and EBITDA metrics
• Analyzes, understands, and utilizes operational/financial data to make appropriate and well thought out business decisions
• Responsible for merchandising program execution, all plan-o-grams, displays, price signs/tags and COOL signage
• Maintains a high standard of operation for customers which includes a full, fresh, clean and friendly place to shop on a consistent basis
• Manages inventory levels to the specific metrics of the store and ensures quality, freshness, and effective rotation practices meet the company's high standards
• Responsible for excellent fresh product offering and management, including in-stock positions, conditions, and shrink exposures
• Responsible for both the implementation and compliance with all company policies and procedures; this includes, but is not limited to; Accounting procedures and practices, Cash Handling, Inventory Processes, Loss Prevention, Payroll Administration, Sanitation, Food Safety, Best Methods, documentation, policy violations, administrative paperwork, and initiating effective communication with the support team as needed
• Acquires Food Safety Certification in accordance with company policies and City/State requirements
• Protects company property, funds and merchandise
• Deals with DSD vendors and holding them accountable to our vendor policies
• Supports competitive environment research
• Strives to assist company in becoming a Great Place to Work by acting as a trusted leader within the organization, who follows up on commitments, always takes responsibility and acts with the team member and customer in mind
• Works within, lives and acts as an ambassador of the company Values statement
• Performs other duties as assigned

About You

• Must be 18 years of age
• High School diploma or equivalent required
• Basic computer proficiency
• Minimum of three to five (3-5) years of management experience
• Management/Leadership experience supervising others along with previous experience in scheduling, merchandising; budgeting and expense control preferred
• Leadership and/or Management Training preferred
• Effective oral and written communications
• Excellent interpersonal and communication skills
• Ability to effectively manage multiple competing priorities and tasks
• Ability to effectively complete administrative paperwork in a timely manner
• Proficient in planning and analytical skills (comprehension of P&L, budget and expense)
• Strong time management, planning & organizational skills
• Bilingual an advantage

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 50 lbs. repeatedly throughout the shift; at times, may be required to lift 100 lbs. with assistance
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks

Our Values
Ability to demonstrate, understand and apply our workplace values.

Simplicity (operate) –
the drive to identify root cause and innovate to remove complexity to deliver the best outcome

Heart (emotion) –
the passion that drives you to get up every day and work hard to strive for excellence

Performance Excellence (mindset) –
clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability

Respect (philosophy) –
taking pride in being inclusive and treating everyone who comes through the doors with respect

Benefits

• 401K company match up to 4%
• Paid Time Off
• Medical Insurance options including FSA & HSA
• Vision Insurance
• Dental insurance
• Employee Assistance Programs
• Team Member Referral Program
• Tuition Reimbursement
• Wellbeing Program
• Career development opportunities

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.