Mental Health Office Manager
1 day ago
FLSA: Exempt, Full-time
LOCATION: Colima
DEPARTMENT: Service Coordination
SALARY RANGE: $68,640-$70,305
REPORTS TO: Director, Program Director, Service Coordination Unit
JOB OVERVIEW:
The purpose of the Mental Health Office Manager position is to assist the Service Coordination Unit Director with the day-to-day office-based operations of the department. The Office Manager provides overall assistance to staff in the unit including, but not limited to, supervision of reception and intake staff, monitoring staff productivity and completion of all required tasks, community outreach/networking to promote services and staff training. The Office Manager promotes trauma informed service and models a strength-based approach to assist families and staff. We strive to empower families and ensure that all services are aligned with the agency's mission, vision, and core values.
ESSENTIAL FUCTIONS:
Assist with onboarding, training and provides one-on-one and group supervision of reception and intake staffEnsure that timecards are accurate and submitted timelyComplete all performance reviews for direct reportsAssist and/or respond to crisis calls/situations and other urgent matters to help triage appropriate support needed (e.g., safety concerns, threats of harm, clients in distress)Work with Program Director to provide support and/or coverage for unit/agencyAssist Director in ensuring that requirements of all contracts are metAssist Director in developing and maintaining strategic partnerships with community agenciesAssist with data collection and analysis for DMH and annual reportAttend meetings and trainings internally and externallyAssist with opening office and office maintenanceProvide indirect administrative oversight of receptionists, mental health support clerk, intake coordinators and medical records staff as neededOversight of the scheduling of psychiatric and psychological appointments, referrals and attendance compliance.Monitor capacity for psychiatry and psychological testingManage RxT approvals and Quest Diagnostic accountEnsure all staff have required training, support and tools needed to complete job dutiesCollaborate with the team to address quality issues and implement solutionsTrack office supplies and order supplies as neededEnsure treatment rooms are kept to agency standardsSupport all existing agency policies, principles, and missionMaintain confidentiality in matters of agency operation, personnel, and clients.Exercise good judgment in performance of all duties and responsibilities, including maintaining good boundaries and professional conductOther related duties as assigned and approved by the Program Director of Service CoordinationQUALIFICATIONS:
High school diplomaDemonstrated capacity for leading diverse and multidisciplinary teams towards a common goalAt least two-three years working in an office environment in a clerical capacity; preferably experience in healthcare/mental health settingFlexible, acute problem-solving skills, and the ability to work under competing deadlines in a fast-paced environmentExperience handling sensitive client informationProficiency in Microsoft Office Software and electronic health recordsDetail oriented, able to follow up on concerns, and accurate record keepingStrong verbal and writing skills are required. Must be able to document in a clear and concise manner and in accordance with The Whole Child policies and proceduresAbility to be an excellent representative of the agency to the communityAbility to respond effectively to sensitive inquiries or complaintsMaintain a high level of ethical and professional standardsMust exhibit flexibility, mature judgment, confidence, ability to adapt to changing work demands and competencePreferred
Bachelor's degree in Business Administration , Management, or related fieldBilingual in SpanishWORKING CONDITIONS:
This role is fully on site, Monday-Fridays during normal business hours and is not eligible for remote workWork is performed in a normal office setting and in the communityNoise level is moderate with occasional loud outburstsPHYSICAL DEMANDS:
· Must be able to remain in a stationary position 50% of the time· Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.· Constantly operates a computer and other office machinery, (i.e., telephone system, calculator, copy machine and computer printer)· Constantly converses with staff and clientsCONDITIONS OF EMPLOYMENT:
Employee may be asked to participate in cross-training programs, work overtime, or pursue additional education or training when it is determined to be in the best interest of the company by the program director and supervisor.
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