Media Operations Technician

2 weeks ago


Atlanta, Georgia, United States TPI Staffing Full time
Job Description

Job Title: Media Operations Tech II

Location; Atlanta, GA 30328

Duration; 8-9 Months Contract to perm

JOB DESCRIPTION:


• Needed a candidate with media broadcasting, media support background.


• Will be responsible for using advertising tools.


• Candidate will be verifying each ads coming up from different vendors.


• Supporting the local media in advertisement-`add/insertion/coding adjusting the commercial ads


• Candidate must have previous background in advertising technology, some technical support, Video engineering or broadcast television work.


• Broadcasting-Media experience required

RESPONSIBILITIES:


• Write MS-SQL Queries to pull technical ad insertion performance data for technical run rate analysis.


• Aggregate and analyse data, identify trends, root cause and propose solutions to resolve production issues


• Engage applicable internal and external partners including CFC analysts, video engineering, external vendors and other relevant parties to actively resolve issues.


• Work with external ad partners on actively identifying and resolving systemic playback issues.


• Serves a lead technical subject matter expert in technical ad insertion operations for the Client CFC Operations team.


• Recognize issues impacting the successful loading of daily playback schedules; diagnose and triage any issues to ensure that they are resolved prior to first scheduled event daily.


• Responsible for proper playback and verification of locally inserted commercials, including the monitoring and adjusting of video and audio levels to ensure highest quality of playback.


• Pro-actively monitor the health of ad insertions systems to ensure continues smooth operation of business-critical equipment.


• Apply advanced skills to resolve complex problems.


• Responsible for coordinating/supporting technical hardware/software, configuration, milestone issue communications.


• Document all hardware and software problems and follow up with user/technical support vendors on software/hardware problems


• Communicate all equipment failures and technical errors.


• Responsible for troubleshooting operations workflow issues through system knowledge and vendor engagement


• Effectively identifies process or system problems as they occur and takes appropriate steps to solve issues without specified processes or procedures.


• Determines path of action regarding technical issues under conditions of uncertainty, sometimes with incomplete information, that produce effective results.

QUALIFICATIONS:


• HS diploma, GED or relevant work experience;


• 4+ years of experience preferred in related field (i.e. linear advertising technology operations, technical support, Video engineering or broadcast television work, etc.)


• Requires strong proficiency with windows operating systems, Microsoft office suite including Excel, Word, and Outlook, digital ad insertion technology.


• Proficiency running MS SQL queries to extract relevant data and perform analysis.


• Excellent interpersonal, collaborative, troubleshooting, and high touch communication skills to work effectively with teams throughout organization


• Strong problem solving and analytical skills; ability to look at broad data and propose specific solutions.

PREFERRED:


• AS/AA or Technical Certification in related discipline strongly desired (i.e. Engineering, Computer Science, etc.).


• Experience in telecommunications industry desired.


• Experience with Arris and Sea Change ad insertion platforms helpful.

Additional Information

Steve Shaw
Tech Providers, Inc.


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