Information Technology Support Technician

1 week ago

San Francisco, California, United States Capstone Technology Resources, Inc. (Capstone) Full time

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer***

*** This is a 6-month engagement with likely extension and/or possibility of conversion to FTE***

Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired,

Office location is San Francisco (bartable).

Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet.

Job Overview

We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization.

Key Responsibilities

Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement

Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train)

Setup and maintain conference room equipment (A/V, Polycom)

Inspect, document, and maintain company IT equipment and hardware

Coordinate with vendors for hardware/software procurement

Perform physical equipment audits and update inventory tracking systems

Diagnose and troubleshoot hardware and software issues

Triage and resolve technical support tickets efficiently and accurately

Maintain detailed logs of all technical interventions and equipment status

Required Skills

2-4 years of technical experience troubleshooting for Mac and Windows

Proficiency in inventory management systems

Basic networking and hardware maintenance knowledge

Excellent organizational and documentation skills

Ability to prioritize and manage multiple support tickets simultaneously

Preferred Skills

Associate's degree in Information Technology, Computer Science, or related field

CompTIA A+ certification is a nice to have

Experience with asset management software

Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence

Work Conditions

Full-time, 40 hours per week

Occasional overtime may be required

Physical demands include lifting equipment up to 25 pounds

Physical Requirements

Ability to work in a technical environment

Comfortable working at computer workstations

Capable of moving and positioning IT equipment

Requires standing, walking, and light physical labor

Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

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