eCommerce Product Support Specialist

3 days ago

Farmington NY, United States CountryMax Stores Full time

Ecommerce Product Support Specialist

About the Company:

Beginning in 1984 as a small farm supply and feed store owned by the Payne family, CountryMax has grown into one of western New York State's biggest success stories. CountryMax now operates 18 locations spanning from Buffalo to just north of Binghamton, and employs over 300 team members, a number that continues to grow each year. Over time the product offering as well as store size has increased dramatically- in addition to farm and feed supplies, CountryMax is now a one-stop shop for all lawn and garden products, pet supplies, small pets, clothing, and backyard wild bird feeding.

Position Summary:

The Part-Time Ecommerce Product Support Specialist is responsible for supporting the management and accuracy of the company's online product catalog and assisting with product returns processing. This position requires strong attention to detail, data accuracy, and the ability to manage multiple priorities in a professional and organized manner. The successful candidate will work closely with the ecommerce and operations teams to ensure product information is up to date, complete, and consistent across all digital platforms.

Essential Duties and Responsibilities:

  • Create, update, and maintain product listings within the online catalog and company portfolio, ensuring all product data, descriptions, and images meet established standards
  • Perform accurate and timely data entry across multiple ecommerce systems and internal databases
  • Verify and maintain consistency of product information, pricing, and categorization across online platforms
  • Assist in processing product returns and exchanges, ensuring proper documentation and communication with internal departments
  • Identify and correct discrepancies or missing information within the catalog
  • Coordinate with the ecommerce, operations, and customer service teams to support seamless online product management and return workflows
  • Contribute to process improvements to enhance product data accuracy and catalog efficiency
  • Perform additional related duties as assigned. At times, assisting the customer service team may be necessary

Qualifications and Requirements:

  • Prior experience in ecommerce operations, data entry, or product catalog management preferred, but not required
  • Proficiency in Microsoft Excel, Google Sheets, or similar spreadsheet software
  • Strong organizational skills with exceptional attention to detail and accuracy
  • Ability to handle repetitive data tasks efficiently while maintaining quality standards
  • Excellent written and verbal communication skills
  • Ability to work independently while maintaining accountability and meeting deadlines

Schedule and Work Environment:

  • Part-time position, approximately 20–30 hours per week. Potential for full time based on performance. This is 100% an in-person role
  • Professional office/ warehouse environment with collaboration across multiple departments and parties
  • Work scheduled within standard business hours. Operational hours are Monday – Friday & Sunday, from 8:00am – 4:30pm

Job Type: Part-time

Pay: $ $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Flexible schedule
  • Paid time off
  • Professional development assistance

Work Location: In person

  • eCommerce Fulfillment Associate

    3 days ago

    Farmington, NY, United States CountryMax Stores Full time

    eCommerce Fulfillment SpecialistJob Description: eCommerce Fulfillment SpecialistJob Type: Part Time. Must have Sunday Availability. Operational hours are Monday - Friday and Sunday, from 8:00am - 4:30pm.Job Summary: The eCommerce fulfillment specialist's primary role is to efficiently gather and ship product to customers following the proper guidelines and...

  • Ecommerce Operations Specialist

    3 weeks ago

    New York, NY, United States LHH Full time

    Ecommerce Operations Specialist – European Expansion Location: NYC (4 days onsite) We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational efficiency,...

  • Ecommerce Operations Specialist

    3 weeks ago

    New York, NY, United States LHH Full time

    Ecommerce Operations Specialist – European Expansion Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe,...

  • Ecommerce Operations Specialist

    3 weeks ago

    New York, NY, United States LHH Full time

    Ecommerce Operations Specialist – European Expansion Location: NYC (4 days onsite) About the Company We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational...

  • Ecommerce Operations Specialist

    3 weeks ago

    New York, NY, United States LHH Full time

    Ecommerce Operations Specialist – European Expansion Location: NYC (4 days onsite) About the Company We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational...

  • Ecommerce Operations Specialist

    1 week ago

    New York, NY, United States LHH Full time

    Ecommerce Operations Specialist – European Expansion If the following job requirements and experience match your skills, please ensure you apply promptly. Location: NYC (4 days onsite) About the Company We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic...

  • Ecommerce Specialist

    4 weeks ago

    New York, NY, United States ISAAC JACOBS INTERNATIONAL, LLC Full time

    Isaac Jacobs International is expanding its digital footprint and looking for an experienced marketer who knows the strategies, tactics, and execution to grow an eCommerce business in major digital marketplaces (Amazon, TikTok, Walmart, Shopify, etc.). The ideal candidate should have some years of experience in selling products on e-commerce platforms and...

  • VP, eCommerce Payments

    3 weeks ago

    New York, NY, United States JPMorgan Chase Full time

    A leading financial institution in New York is seeking an experienced Product Manager to drive innovation in eCommerce Payments. This role involves leading product strategies, managing the product lifecycle, and working closely with teams to ensure top-tier client experiences. The ideal candidate should have over 5 years of product management experience and...

  • eCommerce Product Solutions Manager-Payments-Vice President

    2 weeks ago

    New York, NY, United States J.P. Morgan Full time

    As a leader in solutioning, you collaborate closely with the Sales teams to deliver tailormade product solutions that meet clients needs. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multiyear international expansion, platform modernization. The candidate should have experience...

  • Director of Ecommerce

    3 weeks ago

    New York, NY, United States Forsyth Barnes Full time

    Title: Ecommerce Director Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Location: Hybrid (NYC – 3 days in office) Salary: $155,000 per year base + benefits Industry: Retail Brief Overview: The Ecommerce Director will lead and scale our online retail channel, driving revenue growth, brand...