Employee Relations Service Specialist

Job type: Full-time, Exempt

Location:  3131 Camino del Rio N, Ste 650, San Diego, CA 92108

Role Summary:

The company is looking for an Employee Relations Service Specialist to help support our clients by resolving  HR-related matters in a timely and professional manner while maintaining a high bar for service and minimizing company liability.  The Employee Relations Service Specialist will report to the Director of Employee Relations and work closely with HR Business Partners to provide strategic HR guidance in support of TEAM's vision for unparalleled client experience and risk management solutions. This role serves as a trusted partner to work alongside internal/external stakeholders to effectively collaborate and direct various employment lifecycle processes, from onboarding to offboarding, and to resolve other employment issues. This role will directly contribute to TEAM's NPS score of 90% or higher. The ideal candidate has strong executive presence, demonstrates impeccable organizational skills to manage competing priorities, and can effortlessly combine a business-centric mindset with creative, client-centric service.

What you will do:

• Foster consultative partnerships and deliver customized white-glove service ensuring HR deliverables are completed timely and to client satisfaction
• Partner with designated HR Business Partners and clients on the resolution of routine HR issues, service or employment-related issues to optimal outcomes (minimal legal/financial exposure, stakeholder satisfaction) 
• Support fast-paced, high-volume client and employee onboarding efforts by managing background flags, other onboarding escalations, and client-specific requests
• Independently administer TEAM's Leave of Absence program
• Owns employee relations administrative functions (e.g., drafting offer letters and supporting HR Business Partners on term correspondence, etc.) 
• Navigate motor vehicle escalations that may arise at any point throughout the employment lifecycle
• Work with HR Onboarding to resolve I9 reauthorizations and partner with HR Business Partners on escalated immigration matters
• Work closely with clients and service teams to facilitate account terminations
• Provide cross-functional HR support to service teams
• Complete assigned department, compliance, or other projects in support of the development and implementation of new HR services, systems, or other operational efficiencies

Requirements

What we are looking for someone who:

• Has 2-3  years of progressive human resources experience (including 1-2 years employee relations experience), preferably with multi-state employees or experience in a client-facing role at a top-tier firm. Relevant backgrounds may include financial services/banking, hospitality, retail, sales, consulting in a PEO, staffing or franchise model, corporate strategy, and more. 
• Has a Bachelor's degree; PHR or SHRM-CP certification strongly preferred.
• Has demonstrated experience resolving employee relations matters expertly and tactfully to successful outcomes, while taking the initiative to proactively get ahead of issues.
• Demonstrates a strong desire to learn and apply new concepts quickly.
• Has strong customer service orientation and provides responsive, compassionate, and impeccable service to clients in a thoughtful, strategic, solutions-focused manner.
• Demonstrates accountability by taking complete ownership of client and employee relationships and outcomes, while thinking critically and solving problems creatively, often in very fluid and nuanced situations.
• Has impeccable communication; displays strong executive presence and emotional intelligence to inspire confidence, influence decisions, and can quickly build trusted relationships within the team and with senior stakeholders.
• Has strong time management skills and resourcefulness, ability to manage multiple projects efficiently and autonomously in a fast-paced environment with competing deadlines; executes with a high degree of quality and accuracy. 

Benefits

Benefits:  

Company-sponsored medical, dental, and vision plan for employees and their dependents, 401(k) participation and match after 3 months of continuous service, wellness program, learning development program, life insurance, long-term disability coverage, charitable contribution matching, volunteer time off, and employee assistance program.  In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays.  For team members based in the San Diego office, we provide daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and much more.

Company Description:

TEAM Risk Management Strategies ) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. Beyond payroll and risk management, we specialize in fanatical customer service and partner with many of the nation's largest blue-chip banks and financial institutions. 

We are a high-performing team pursuing aggressive growth targets.  We're proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention. We like to win, but we also have fun doing it: we have a close-knit family culture and keep things light with our regular team celebrations, games, and events. TEAM is also recognized as a winner of the San Diego Top Workplace award in 2022 and 2023. 

Our Mission:

To provide expert employment solutions, compassionate service, and creative partnership to the people we serve. 

Our Vision:

The people we serve and those who support them have peace of mind knowing they can choose their own service providers without the burden or risk of being an employer. 

Our Values:

• We care deeply. We act with kindness and a deep sense of responsibility towards our clients, our employees, each other, and all.  
• We are thoughtful and thorough. We think through unasked questions because we know that the small things matter. 
• We see challenges as opportunities. We approach adversity with optimism, and embrace even the toughest obstacles for the growth and wisdom they provide. 
• We hold the bar high. We want to be the very best at what we do, we hold ourselves and each other to a high standard, and we will run through walls to achieve our goals. 
• We serve with humility. There is no job too small. Great ideas can come from anyone. 
• We celebrate our success and each other. Knowing how hard we work on all the above, we recognize the importance of celebrating each other and our wins along the journey. 

This role is based in California. The California pay range for this position is $70,304 - $90,000 annually. Compensation is based on several factors including but not limited to the applicant's skills, work experience, knowledge, abilities, education, etc. Note that this range may not apply to employees based outside of California.

Note:

TEAM Risk Management Strategies, LLC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other protected characteristic under local, state, or federal law.