Operations Specialist

3 days ago

New York, New York, United States Order Full time

Company Description

is a guided B2B marketplace with a mission to simplify buying for businesses. makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in

Job Description

Please note, this hybrid opportunity will be based partially on-site at our NYC office location in Flatiron.

  • Order management - process individual vendor orders for our clients, routing them through hundreds of vendors based on client preferences and availability
  • Curate client and catalogs, and ensure our vendor data/rules are up to date
  • Collaborate with our Customer Success team by resolving any issues and streamlining the client onboarding workflow to make the experience as valuable as possible
  • Recommend workflow and platform improvements to operations and tech leadership to improve internal efficiency
  • Do whatever it takes to make the client experience incredible

Qualifications

Required Qualifications

  • Comfort using G-Suite, Microsoft Office and Mac OS
  • Detail-oriented with strong critical thinking and creative problem-solving skills
  • Ability to multi-task and adapt to changing priorities
  • Must be self-motivated and able to work in a team environment
  • Ability to prioritize autonomously and ask for advice or help when necessary
  • Ability to focus on recurring tasks with an emphasis on speed and accuracy

Preferred Qualifications

  • Bachelor's Degree or equivalent work experience
  • Familiarity with Slack, Microsoft Teams, or other cross departmental communication tools.
  • Six months of experience in e-commerce, vendor/order management, or a fast growing tech startup.
  • Previous experience with using B2B software

Additional Information

What You'll Receive

  • A competitive compensation package including stock options
  • Robust medical, dental, vision, and wellness benefits
  • Flexible time off and remote work policies
  • Employer-sponsored 401(k)
  • The anticipated pay rate for this role is $22 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

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